Chargebee Help Center

Others 4

• Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
• How do I enable address requirements specific to my payment gateway to process credit card.
• Is Chargebee a gateway?
• Why is my revenue figures are higher than what I receive in my bank

General queries on Payment Method Information 6

• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?
• How to add payment methods in a subscription?
• Whom can I contact for Gateway related queries?

See all 6 articles

Cards 9

• Can I use multiple currencies with my Chargebee account?
• Can I notify customers if their card has expired, or is about to expire?
• Is Chargebee a payment gateway?
• Can Chargebee help protect against fraud?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?

See all 9 articles

Stripe 16

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Error: "Payment Collection failed. Amount must convert to at least 50 cents". What’s going on?
• Error: "Payment Collection failed. No such customer". What’s going on?
• Transaction Descriptor - I want my company’s name to appear on my customer’s bank statements. How do I set this up on Stripe?

See all 16 articles

Payment Gateways 16

• Testing with Braintree sandbox.
• Testing with Stripe sandbox
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Integrating with WorldPay
• Can PayPal be added as a payment method?

See all 16 articles

Authorize.Net 11

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?

See all 11 articles

PayPal 9

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• Use/copy PayPal customer information to Chargebee
• What is the billing agreement for PayPal Express Checkout?

See all 9 articles

PayPal Pro 11

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Error: 15005 Processor Decline. What’s going on?

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Offline Payments 2

• How can I handle check/cash/wire transfer payments with Chargebee?
• Payment Failed but not updated in Chargebee

Braintree 12

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2015 Transaction not allowed. What’s going on?

See all 12 articles

Pin payments 1

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments 3

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• Does Chargebee Support Amazon Pay?
• How to integrate Amazon Payments with Chargebee?

GoCardless 1

• Why is GoCardless not appearing as a payment method on the hosted pages?

Adyen 3

• How to integrate Chargebee API with Adyen's Hosted Payment Pages?
• What is Adyen?
• What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?

PayPal Express Checkout 3

• Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?
• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?