Chargebee Support Portal

Page has moved permanently 25

• Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
• How do I enable address requirements specific to my payment gateway to process credit card?
• Is Chargebee a gateway?
• Why is my reported revenue higher than the amount received in my bank?
• Does Chargebee support MoR?

View all 25

General Configuration 19

• How to let my customer update their payment method during transaction failures?
• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?
• How to add payment methods in a subscription?

View all 19

Cards 12

• Can I use multiple currencies with my Chargebee account?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
• How can customers add or update their payment information in Chargebee?
• I want to edit specific card details for a customer such as the date of expiry. Is this possible?
• Where is the credit card stored for recurring transactions? Is it safe?

View all 12

Stripe 40

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Which API keys do I need to set up stripe.js? Where can I find them?
• What is stripe.js? What are my implementation options with stripe.js?
• What is the Chargebee + stripe.js flow of information?

View all 40

Payment Gateways 61

• Testing with Braintree sandbox.
• Testing with Stripe sandbox
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Can PayPal be added as a payment method?
• How do I connect my payment gateway to Chargebee?

View all 61

Authorize.Net 21

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?

View all 21

PayPal 14

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• What is the billing agreement for PayPal Express Checkout?
• What is Paypal Express Checkout?

View all 14

PayPal Pro 12

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Error: 15005 Processor Decline. What’s going on?

View all 12

Offline Payments 6

• How can I handle check/cash/wire transfer payments with Chargebee?
• Payment Failed but not updated in Chargebee
• How do I enable offline payment methods?
• How Offline Payments work ( Xero, Netsuite, Quickbooks)
• Direct Debit Payments in the United States

View all 6

Braintree 18

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?

View all 18

Pin payments 1

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments 2

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• How to integrate Amazon Payments with Chargebee?

GoCardless 9

• Why is GoCardless not appearing as a payment method on the hosted pages?
• My customer status is “Active” in GoCardless but “Pending verification” with Chargebee. What’s causing this?
• What is the transaction limit in GoCardless? Will payments fails after that?
• How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?
• [Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless

View all 9

Adyen 15

• What is Adyen?
• What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?
• Operation not supported for Adyen Gateway
• How to configure Adyen iDeal with Chargebee?
• Configuring Adyen Sofort in Chargebee

View all 15

PayPal Express Checkout 4

• Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?
• [Chargebee] ACTION Required: Customer cancelled Billing Agreement in PayPal
• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?

Exact 1

• How can E-xact gateway be integrated with Chargebee?

Chargebee Payments 1

• Chargebee Payments - Chargebacks raised by customer

Chargeback Automation 2

• SEPA Chargeback not automatically reflecting in Chargebee
• How does Chargebee take care of Chargeback fees?

Razorpay 1

• Razorpay - UPI AutoPay supported applications and their handles