Others

Anything else that needs to go into its own folder.

• Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
• How do I enable address requirements specific to my payment gateway to process credit card?
• Is Chargebee a gateway?
• Why is my revenue figures are higher than what I receive in my bank
• Does Chargebee support MoR?
• How can I choose to display Direct Debit as a payment option on checkout for my customers?
• How to manually link the refund/dispute from Stripe Webhooks to Chargebee invoices?
• Chargeback automation - Currency
• How to use chargeback management with Braintree and Authorize.net?
• Chargeback automation isn't working

General queries on Payment Method Information

• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?
• How to add payment methods in a subscription?
• Whom can I contact for Gateway related queries?
• What can I do if the apple pay domain verification fails?
• How to remove excess payments for a customer?
• How to let my customer update their payment method during transaction failures?
• CRC account support

Cards

Solutions for some of the frequently asked questions about Cards and Payment Gateways.

• Can I use multiple currencies with my Chargebee account?
• Can I notify customers if their card has expired, or is about to expire?
• Is Chargebee a payment gateway?
• Can Chargebee help protect against fraud?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
• How can customers add or update their payment information in Chargebee?
• I want to edit specific card details for a customer such as the date of expiry. Is this possible?
• Where is the credit card stored for recurring transactions? Is it safe?
• Does Chargebee automatically update an expired card?
• How to charge a card before the next retry after a failed payment?
• How to copy/move just the card details from one customer record to another?

Stripe

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Error: "Payment Collection failed. Amount must convert to at least 50 cents". What’s going on?
• Error: "Payment Collection failed. No such customer". What’s going on?
• Transaction Descriptor - I want my company’s name to appear on my customer’s bank statements. How do I set this up on Stripe?
• Which API keys do I need to set up stripe.js? Where can I find them?
• What is stripe.js? What are my implementation options with stripe.js?
• What is the Chargebee + stripe.js flow of information?
• For ACH payments, how do I pass a bank account to Chargebee using the API?
• What does Chargebee offer that Stripe doesn't?
• I'm moving to a new Stripe account in Chargebee. What are the steps to be followed?
• Is it mandatory to configure Chargebee webhook in Stripe?
• Transaction amount limit in Stripe
• What are the countries is Stripe support?
• How do I configure Chargebee’s webhook in Stripe?
• My customer “created” date is different in Stripe and doesn’t match with Chargebee records. Why?
• Stripe India for INR and non-INR transactions
• How to retrieve the Stripe payment method id for stripe payment intent API?
• Error “As per Indian Regulations, goods export transactions require a billing and shipping address.
• Stripe SEPA via API

Payment Gateways

Tips, Trips & Gotchas while testing payment gateway integration setup.

• Testing with Braintree sandbox.
• Testing with Stripe sandbox
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Integrating with WorldPay
• Can PayPal be added as a payment method?
• How do I connect my payment gateway to Chargebee?
• Initial transaction going through but recurring transactions are failing (Authorize.net)
• How to move to a new Stripe account?
• How is card address verification performed through Chargebee?
• What is Chargebee's role in a 3DS transaction?
• Why are my customers are being charged $1?
• Why are some transactions in ‘Needs Attention’ status?
• ReferenceError: 'Stripe' is undefined
• Chargebee + Stripe ACH Credit Transfer.
• Why can’t I remove my existing payment gateway?
• Error code-(3)"The referenced transaction does not meet the criteria for issuing a credit"
• Error: Record cannot be found
• Why are transactions still In Progress even though they are settled at the gateway?
• How do I process transactions or plans through a specific gateway?
• How to delete a payment gateway?
• First name and last name fields for customers are empty in Authorize.net. Why?
• Pay Now URL opens but is stuck at a blank loading page
• Smart routing rule vs preferred currency

Authorize.Net

Card declines, error messages and frequently encountered problems on Authorize.Net.

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?
• Error: street address and postal code do not match. What's going on?
• Error: You do not have permissions to call the transaction details API/Transaction details not enabled. What’s going on?
• Error: E00027 Payment collection failed/payment has been declined. What’s going on?
• Error: card declined by issuer. What’s going on?
• Error: The market type is invalid/Transaction of this market type cannot be processed on this system. What’s going on?
• How long will a payment done via ACH Direct Debit take to reach my account?
• Why do I still need to enable Transaction Details API?
• Authorize.Net Error: User authentication failed due to invalid authentication values

PayPal

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• Use/copy PayPal customer information to Chargebee
• What is the billing agreement for PayPal Express Checkout?
• What is Paypal Express Checkout?
• How to use Paypal as a payment method with API based integration?
• How to embed Paypal on the checkout page?
• Why do I need Reference Transactions?
• Why BAID cancellations are not auto-handled like "Payment Failures" in Chargebee
• Paypal gateway error: Please check your submitted credentials: security header is not valid
• Refund error

PayPal Pro

Card decline errors and troubleshooting with PayPal Pro

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Error: 15005 Processor Decline. What’s going on?
• Error: 15004 Gateway decline. What’s going on?
• Error: 10752 Transaction cannot be processed. What’s going on?
• Error: 10565 The merchant country is not supported. What's going on?
• Error: 15006/7 - Processor Decline. What’s going on?
• Where can I find error codes and error messages on PayPal?
• Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?

Offline Payments

• How can I handle check/cash/wire transfer payments with Chargebee?
• Payment Failed but not updated in Chargebee
• How do I enable offline payment methods?

Braintree

Errors and Troubleshooting in Braintree

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2015 Transaction not allowed. What’s going on?
• Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
• Error: 2000 Do Not Honor. What’s going on?
• Error: 2057 Issuer/Cardholder has put a restriction on the card. What’s going on?
• Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What’s going on?
• Error: 3000 Processor Network unavailable. What’s going on?
• Why I can't refund partial amount for certain transactions on same day?
• How do I setup Multi Currency Pricing feature with Braintree and Chargebee?

Pin payments

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• Does Chargebee Support Amazon Pay?
• How to integrate Amazon Payments with Chargebee?

GoCardless

• Why is GoCardless not appearing as a payment method on the hosted pages?
• My customer status is “Active” in GoCardless but “Pending verification” with Chargebee. What’s causing this?

Adyen

• How to integrate Chargebee API with Adyen's Hosted Payment Pages?
• What is Adyen?
• What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?

PayPal Express Checkout

• Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?
• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?