Others

Anything else that needs to go into its own folder.

• Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
• How do I enable address requirements specific to my payment gateway to process credit card?
• Is Chargebee a gateway?
• Why is my reported revenue higher than the amount received in my bank?
• Does Chargebee support MoR?
• How can I choose to display Direct Debit as a payment option on checkout for my customers?
• How to manually link the refund/dispute from Stripe Webhooks to Chargebee invoices?
• Chargeback automation - Currency
• How to use chargeback management with Braintree and Authorize.net?
• Chargeback automation isn't working
• How do I setup ACH payment method for my Chargebee Checkout and portal?
• Prerequisites to check before Bluesnap integration
• How to integrate Bluesnap and Chargebee?
• How to configure BlueSnap with Chargebee?
• Does Chargebee use ACH Pull or ACH Push?
• How to get a list of transactions that are Chargebacks?
• Move payment method from one customer to another
• Why is the Apple Pay not appearing on the checkout?
• Payment methods - IBAN not being accepted
• How to restrict an individual customer from creating a subscription and delete the payment source?
• Fix for error message: (INVALID_STRING_LENGTH) The value of a field is either too short or too long.
• How can I mark a payment method present at the customer level as primary/backup payment method?
• Customer Profile ID or Customer Payment Profile ID not found - Authorize.net
• "Upgrade to higher plan to use this API. Please contact [email protected]" error while updating payment method of a customer
• How to enable Google Pay via BlueSnap in Chargebee?

General Configuration

• How to let my customer update their payment method during transaction failures?
• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?
• How to add payment methods in a subscription?
• Whom can I contact for Gateway related queries?
• What can I do if the apple pay domain verification fails?
• How to filter all the credit card transaction for a particular period?
• How to remove excess payments for a customer?
• CRC account support
• Bulk Electronic Clearing System (BECS) and Pre-Authorized Debit (PAD)
• Can we have a different payment method for each subscription?
• What are the mandatory fields have to configured for Bank of America payment receipts?
• What is Fraud Management in Bank of America?
• How to test Global Payment in Chargebee Test Environment?
• {plan.name} merge variable does not show up for a few Mollie transactions
• Is it possible to get an export of customers bank account details from Chargebee?
• Why cards added not stored in the desired gateway as per smart routing configuration ?
• Action Required - Changes to Sofort Payment Method

Cards

Solutions for some of the frequently asked questions about Cards and Payment Gateways.

• Can I use multiple currencies with my Chargebee account?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
• How can customers add or update their payment information in Chargebee?
• I want to edit specific card details for a customer such as the date of expiry. Is this possible?
• Where is the credit card stored for recurring transactions? Is it safe?
• Does Chargebee automatically update an expired card?
• How to charge a card before the next retry after a failed payment?
• How to copy/move just the card details from one customer record to another?
• Billing address updated in chargebee is not reflecting on open invoices or in the gateway. Why?
• How can my customers set a primary/backup payment method using their self serve portal?
• Card Verification: Enabled Configuration
• Fix for error- when Credit cards are being added in the "Add payment method" link/ MISSING_CARD_HOLDER_INFO: Either the first name or last name should be present.

Stripe

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Which API keys do I need to set up stripe.js? Where can I find them?
• What is stripe.js? What are my implementation options with stripe.js?
• What is the Chargebee + stripe.js flow of information?
• For ACH payments, how do I pass a bank account to Chargebee using the API?
• What does Chargebee offer that Stripe doesn't?
• I'm moving to a new Stripe account in Chargebee. What are the steps to be followed?
• Is it mandatory to configure Chargebee webhook in Stripe?
• Transaction amount limit in Stripe
• How do I configure Chargebee’s webhook in Stripe?
• My customer “created” date is different in Stripe and doesn’t match with Chargebee records. Why?
• Stripe India for INR and non-INR transactions
• How to retrieve the Stripe payment method id for stripe payment intent API?
• Error “As per Indian Regulations, goods export transactions require a billing and shipping address.
• Stripe SEPA via API
• How to setup Stripe-Plaid authentication?
• How to configure SEPA Payments via Stripe?
• Configuring Payments via Stripe
• What are the new Stripe India RBI e-mandate changes?
• How will the RBI e-mandate regulations impact my Stripe Integration with Chargebee?
• Why are we receiving “[EXTERNAL] Stripe webhook delivery issues emails” from Stripe?
• Unable to find the customer details in Gateway - Stripe
• How to disable all payment methods and allow only ACH?
• Stripe capture_method
• If a payment method is deleted in Chargebee, will it be deleted in Stripe?
• How to enable Stripe Level 2 Data in Chargebee?
• Difference of $0.01 on the payments made towards invoices.
• Error: The payment is blocked due to a high likelihood of chargeback
• How can I disallow payments using PrePaid Cards via Stripe?
• How to confirm Stripe is receiving level 2 data from Chargebee?
• Stripe Error: “This Connect account cannot currently make live charges”.
• How to enable BACS payment method via Stripe?
• How to enable BECS payment method via Stripe?
• How to enable Boleto payment method via Stripe?
• How to use Financial Connections- ACH via Stripe?
• What is the general 3DS checkout flow with Stripe and Chargebee?
• Why Unattempted payment attempts in Stripe being refunded ?
• How to resolve Bank account verification error "Gateway Err: The micro deposit has a type of descriptor_code"
• Why payments made through the Chargebee sandbox are not reflected in the Stripe dashboard ?

Payment Gateways

Tips, Trips & Gotchas while testing payment gateway integration setup.

• Testing with Braintree sandbox.
• Testing with Stripe sandbox
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Can PayPal be added as a payment method?
• How do I connect my payment gateway to Chargebee?
• Initial transaction going through but recurring transactions are failing (Authorize.net)
• How to move to a new Stripe account?
• How is card address verification performed through Chargebee?
• What is Chargebee's role in a 3DS transaction?
• Why are my customers are being charged $1?
• Why are some transactions in ‘Needs Attention’ status?
• ReferenceError: 'Stripe' is undefined
• Chargebee + Stripe ACH Credit Transfer.
• Why can’t I remove my existing payment gateway?
• Error code-(3)"The referenced transaction does not meet the criteria for issuing a credit"
• Error: Record cannot be found
• Why are transactions still In Progress even though they are settled at the gateway?
• How do I process transactions or plans through a specific gateway?
• How to delete a payment gateway?
• First name and last name fields for customers are empty in Authorize.net. Why?
• Pay Now URL opens but is stuck at a blank loading page
• Smart routing rule vs preferred currency
• Is Google Pay supported by Chargebee?
• How to configure Gpay Via Stripe?
• How to configure Gpay via Braintree?
• Archiving gateways
• What is Exact gateway? What are some prerequisites for integration?
• What is CyberSource and how do I integrate it with Chargebee?
• What are the prerequisites for Cybersource Chargebee integration?
• How to prepare for e-mandate changes by RBI (Payment Gateway)
• What are the options for end-customers to setup eMandates RBI requirements?
• Direct Debit payments aren't processed through Pay Now link
• Is Google Pay supported in the Hosted Pages V2 version?
• How to choose Mollie payment gateway?
• How to integrate Mollie payment gateway with Chargebee
• How to view subscription records based on their e-mandate status?
• Are Plaid fees required to use ACH payments with the Chargebee plugin?
• Is Chargebee supported in Korea?
• How to enable Razorpay payment gateway for my site?
• How to restrict 'Update payment method' button on trial emails only for some plans?
• How to enable direct debit payment option for a customer?
• “An error occurred while processing your request” error on Chargebee checkout by Mollie
• Cybersource test error cards are going through successfully
• setup_intent_authentication_failure while updating payment method
• The permanent token is not getting generated for Bancontact
• 3DS Authorization flow in Chargebee
• Checkout.com Error message:The API response status code (422) does not indicate success
• FAQs for Silicon Valley Bank developments
• Apple Pay is not appearing in Safari browser.
• Error 'Cannot contact the gateway at this time'
• How to test card, UPI payments via Razorpay with Chargebee integration?
• How to integrate Bancontact via Mollie?
• How to integrate Sofort via Mollie?
• How to configure ACH Payments via BlueSnap?
• How to configure SEPA Payments via BlueSnap?
• How to configure Bank of America in Chargebee?
• How to configure Global Payments in Chargebee?
• How to configure ACH payments via Checkout.com?
• How to configure Apple Pay via Checkout.com?
• Error Message: The zipcode field is required REFID
• How to use Transaction Descriptors on Payment Gateways in Chargebee?

Authorize.Net

Card declines, error messages and frequently encountered problems on Authorize.Net.

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?
• Error: street address and postal code do not match. What's going on?
• Error: You do not have permissions to call the transaction details API/Transaction details not enabled. What’s going on?
• Error: E00027 Payment collection failed/payment has been declined. What’s going on?
• Error: card declined by issuer. What’s going on?
• Error: The market type is invalid/Transaction of this market type cannot be processed on this system. What’s going on?
• How long will a payment done via ACH Direct Debit take to reach my account?
• Why do I still need to enable Transaction Details API?
• Authorize.Net Error: User authentication failed due to invalid authentication values
• How to start the migration of direct integration with Authorize.net?
• How long will the migration of cards from Spreedly to Authorize.net take?
• Is there a downtime scheduled during the migration of Authorize.net from Spreedly?
• What if I have issues with the migrated cards data from Spreedly to Authorize.net?
• Will Authorize.net Direct be used as the default gateway?
• Can I continue to use the Authorize.net integration Spreedly?
• What are benefits of migrating to authorize.net direct integration for my business?
• What should I do upon receiving the - “[Chargebee] Authorize.net account is not active” email

PayPal

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• What is the billing agreement for PayPal Express Checkout?
• What is Paypal Express Checkout?
• How to use Paypal as a payment method with API based integration?
• How to embed Paypal on the checkout page?
• Why do I need Reference Transactions?
• Why BAID cancellations are not auto-handled like "Payment Failures" in Chargebee
• Paypal gateway error: Please check your submitted credentials: security header is not valid
• Refund error
• An error occurred while redirecting to PayPal
• What is PayPal error:11451?
• How to set up PayPal as an Indian Business?

PayPal Pro

Card decline errors and troubleshooting with PayPal Pro

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Error: 15005 Processor Decline. What’s going on?
• Error: 15004 Gateway decline. What’s going on?
• Error: 10752 Transaction cannot be processed. What’s going on?
• Error: 10565 The merchant country is not supported. What's going on?
• Error: 15006/7 - Processor Decline. What’s going on?
• Where can I find error codes and error messages on PayPal?
• Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?
• What are the Paypal Payment services available in Chargebee?

Offline Payments

• How can I handle check/cash/wire transfer payments with Chargebee?
• Payment Failed but not updated in Chargebee
• How do I enable offline payment methods?
• How Offline Payments work ( Xero, Netsuite, Quickbooks)
• Direct Debit Payments in the United States
• How do I delete the refund recorded offline?

Braintree

Errors and Troubleshooting in Braintree

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
• Error: 2000 Do Not Honor. What’s going on?
• Error: 2057 Issuer/Cardholder has put a restriction on the card. What’s going on?
• Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What’s going on?
• Error: 3000 Processor Network unavailable. What’s going on?
• Why I can't refund partial amount for certain transactions on same day?
• How do I setup Multi Currency Pricing feature with Braintree and Chargebee?
• How to integrate PayPal Via Braintree?
• How to configure Braintree with Chargebee?
• How can I import existing Braintree customers from a CSV?
• Braintree error codes 2015 and 2099
• Transaction Error: Cannot Authorize at this time (Life cycle) / (Policy)
• Error message when trying to process a refund in Chargebee
• How to enable ACH Payments via Braintree?

Pin payments

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• How to integrate Amazon Payments with Chargebee?

GoCardless

• Why is GoCardless not appearing as a payment method on the hosted pages?
• My customer status is “Active” in GoCardless but “Pending verification” with Chargebee. What’s causing this?
• What is the transaction limit in GoCardless? Will payments fails after that?
• How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?
• [Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless
• What happens when direct debit is deleted in Gocardless?
• Operation failed. Contact support for help - GoCardless integration
• Unable to add a same GoCardless account on two different Chargebee account
• How to import GoCardless mandates into Chargebee?

Adyen

• What is Adyen?
• What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?
• Operation not supported for Adyen Gateway
• How to configure Adyen iDeal with Chargebee?
• Configuring Adyen Sofort in Chargebee
• Configure Adyen Bancontact in Chargebee
• Error : “Required field ‘billingAddress.street’ is not provided” in checkout while processing the payment to Adyen gateway
• Adyen Sofort is not configured in your gateway account
• Error message on checkout ‘iDEAL is not supported for this customer, kindly allow the bank account payments to support iDEAL’
• Adyen Error message: “010- Not allowed”
• In what scenario would Chargebee not log any record of the failed transactions in Adyen?
• Adyen- Allowed Origins
• How to enable BACS payment method via Adyen?
• How to enable PayPal payment method via Adyen?
• Error while enabling a payment method - Adyen

PayPal Express Checkout

• Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?
• [Chargebee] ACTION Required: Customer cancelled Billing Agreement in PayPal
• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?

Exact

• How can E-xact gateway be integrated with Chargebee?

Chargebee Payments

• Chargebee Payments - Chargebacks raised by customer

Chargeback Automation

• SEPA Chargeback not automatically reflecting in Chargebee
• How does Chargebee take care of Chargeback fees?

Razorpay

• Razorpay - UPI AutoPay supported applications and their handles