EU VAT

• Is 0% a valid tax rate of VAT ?
• My company is incorporated in a Non-EU country, do I have to charge EU VAT for customers from the European Union?
• Can I exempt selected customers from paying taxes?
• Can I configure taxes for both B2B and B2C?
• [Message] This customer's location couldn't be validated as required for compliance with the new EU VAT 2015 rules. Subscriptions for this customer will cancel upon renewal if the required information isn't updated.
• Subscription canceled due to EU VAT compliance
• How to Edit the Tax Rate for one individual EU country
• I haven't registered for VAT MOSS. How can I display my company's VAT number on the invoices?
• Update your EU VAT number in Chargebee to avoid being charged EU VAT in your invoice
• Enable VAT number validation

Invoices

• What is the difference between deleting and voiding an invoice?
• Will invoices be generated for $0 subscriptions?
• Can I include an additional charge after the invoice has been generated?
• Can I manually email an invoice?
• Creating an Invoice for One Time Charge for Customers without a Subscription
• Pro-ration logic in subscriptions
• Reconciling Invoices using Chargebee’s API
• The customer has not received the refund when Record Refund was performed, how to retry the refund?
• How can I select the information displayed on the invoices?
• How can I introduce a break in the invoice notes and make them appear in multiple lines?
• Is it possible to charge an invoice in two installments?
• How can I refund a paid invoice and collect the payment again using a different card?
• How to customize invoices in Chargebee?
• How to check the billing amount before an invoice is generated?
• How to attach an invoice to an email notification?
• Can we customise the fields displayed on an invoice ?
• How to generate an invoice for a customer?
• Where can we check events related to invoice?
• How to make partial payments in an invoice?
• Can I generate an invoice for a customer who is in Dunning?
• How to set the invoice numbers to start from a specific number?
• How to remove the payments linked to an invoice?
• How and where do I check the amount that was refunded?
• How to apply discount while creating a subscription??
• Why are my invoices not getting consolidated ?
• What is the difference between NOT PAID and PAYMENT DUE invoices?
• Is it possible to regenerate a prorated invoice?
• How do I refund an invoice?
• Charge /Invoice one-time fee in Chargebee
• How do I set Net-D for a customer.
• Can I customize my invoice amount format?
• How to raise an advance invoice?
• My customer’s invoice doesn’t move to a pending state. Why?
• How to invoice in a different currency?
• My customers have not yet received their refunds.Why?
• How do I void and regenerate an invoice?
• What are the limitations of voiding and regenerating an invoice?
• How to void a “write off” invoice?
• How to add notes to an invoice?
• How to hide the billing period in invoices?
• Use both metered billing and consolidated invoicing in Chargebee
• How to automatically collect payments for unpaid invoices once the payment method is added?
• How do I consolidate the first Invoice for a customer?
• My invoices are not moving to the Not paid state from Payment Due state. Why?
• Can I create an invoice with multiple line items?
• Does the invoice display name have a character limit in Chargebee?
• My invoice dates are one day earlier than it was in Chargebee. Why am I seeing this mismatch?
• Can I change the organization address format in the Invoices?
• How to stop the invoice related notifications to child accounts?
• How to disable email notifications for zero-dollar value invoices?

Inclusive & Exclusive Tax

• When an invoice is generated and paid via account credits, the tax is not added. Why?
• Can I charge the same price for all customers irrespective of the tax rate that has to be charged?
• What is consistent pricing in Chargebee?
• How to configure Inclusive or Exclusive taxes in Chargebee?
• I want to shift from an exclusive tax to inclusive tax, is that possible?
• The tax value is different or incorrect
• Tax line item not showing on the invoice
• How does the tax breakup look for SGST and CGST in invoices?

Dunning

Dunning - Retrying failed payments in Chargebee.

• Does Chargebee offer offline dunning management?
• Is it possible to stop dunning for an invoice?
• When does dunning not work?
• A customer has updated their card after a failed dunning attempt, what happens now?
• How to enable dunning in subscriptions?
• What is dunning in Chargebee?
• When does dunning take place?
• What is Smart Dunning?
• What happens when dunning retries expire?
• How to test Dunning using Time Machine

CSV Configured Tax

• How can I collect tax from customers outside my country?
• Uploading customized tax settings (CSV)

Billing Cycle

• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?
• Is it possible to have a single plan with different options for contract length?(such as 3 months, 6 months or forever).
• Changing the billing date to a different date
• Changing the billing date to a different date when calendar billing is enabled
• How does parent billing work when invoices are consolidated?
• How to extend the billing period for a month?

Credit Notes

• Why am I unable to refund the refundable credits present on a credit note?

Credits

• How can I refund the refundable credits available for a customer?
• How can I add or deduct promotional credits for customers?
• Why isn’t the promotional credits applying to my customer’s invoice?
• Prorated credits are not getting applied to imported subscriptions. What’s causing this?