EU VAT

• Is 0% a valid tax rate of VAT ?
• My company is incorporated in a Non-EU country, do I have to charge EU VAT for customers from the European Union?
• Can I exempt selected customers from paying taxes?
• Can I configure taxes for both B2B and B2C?
• [Message] This customer's location couldn't be validated as required for compliance with the new EU VAT 2015 rules. Subscriptions for this customer will cancel upon renewal if the required information isn't updated.
• Subscription canceled due to EU VAT compliance
• How to Edit the Tax Rate for one individual EU country
• I haven't registered for VAT MOSS. How can I display my company's VAT number on the invoices?
• Update your EU VAT number in Chargebee to avoid being charged EU VAT in your invoice
• Enable VAT number validation
• How to make the VAT rate change immediately?
• Subscription cancelled due to Non-Compliant EU Customer error

Invoices

• What is the difference between deleting and voiding an invoice?
• Will invoices be generated for $0 subscriptions?
• Can I include an additional charge after the invoice has been generated?
• Can I manually email an invoice?
• Creating an invoice for one-time charges for customers without a subscription via admin console
• Pro-ration logic in subscriptions
• Reconciling Invoices using Chargebee’s API
• The customer has not received the refund when Record Refund was performed, how to retry the refund?
• How can I select the information displayed on the invoices?
• How can I introduce a break in the invoice notes and make them appear in multiple lines?
• Is it possible to charge an invoice in two installments?
• How to import a deleted invoice?
• How can I refund a paid invoice and collect the payment again using a different card?
• How to customize invoices in Chargebee?
• How to check the billing amount before an invoice is generated?
• How to attach an invoice to an email notification?
• Can we customise the fields displayed on an invoice ?
• How to generate an invoice for a customer?
• Where can we check events related to invoice?
• How to make partial payments in an invoice?
• Can I generate an invoice for a customer who is in Dunning?
• How to set the invoice numbers to start from a specific number?
• How to remove the payments linked to an invoice?
• How and where do I check the amount that was refunded?
• How to apply discount while creating a subscription?
• Why are my invoices not getting consolidated ?
• What is the difference between NOT PAID and PAYMENT DUE invoices?
• Is it possible to regenerate a prorated invoice?
• How do I refund an invoice?
• Charge /Invoice one-time fee in Chargebee
• How do I set Net-D for a customer?
• Can I customize my invoice amount format?
• How to raise an advance invoice?
• My customer’s invoice doesn’t move to a pending state. Why?
• How to invoice in a different currency?
• My customers have not yet received their refunds.Why?
• How do I void and regenerate an invoice?
• What are the limitations of voiding and regenerating an invoice?
• How to void a “write off” invoice?
• How to add notes to an invoice?
• How to hide the billing period in invoices?
• Use both metered billing and consolidated invoicing in Chargebee
• How does the apply payments option in the invoice actions work?
• How to automatically collect payments for unpaid invoices once the payment method is added?
• How do I consolidate the first Invoice for a customer?
• My invoices are not moving to the Not paid state from Payment Due state. Why?
• Can I create an invoice with multiple line items?
• Does the invoice display name have a character limit in Chargebee?
• My invoice dates are one day earlier than it was in Chargebee. Why am I seeing this mismatch?
• Can I change the organization address format in the Invoices?
• How to stop the invoice related notifications to child accounts?
• How to disable email notifications for zero-dollar value invoices?
• I am not able to see the void option in an invoice
• How to collect payments for unpaid invoices?
• How to display custom fields on invoices
• I have Consolidated invoicing enabled, but my new subscriptions are invoiced separately. Why is this happening?
• How to check the follow-up invoice number after I bulk import invoices?
• Where can I view and manage my invoices for my Chargebee site/account?
• How to make“invoicing payment” optional for customers?
• Consolidated invoicing set up with Account hierarchy
• Is it possible to have Consolidated Invoicing only for specific customers?
• How to discarded or retain payment method when an invoice is created?
• How to delete usages for a metered billing subscription?
• How to override the process of usage calculation in a metered billing plan?
• Is there an option to override the auto closure setting for invoices in metered billing?
• How to add/remove signature for an invoice?
• How can I access unpaid charges that I have converted to write offs?
• How to download the card addresses?
• How to enable Net-D for invoices?
• If an advance invoice was generated incorrectly, how do I modify it?
• How to add payment instructions for offline payments?
• How to remove payment from an invoice?
• How to add payment instructions for a bank transfer?
• How to add payment instructions for a Paypal transaction?
• How to add payment instructions for ACH Credit Transfer?
• Generating a VBA without invoice
• What is the difference between one-time charge and recurring charge notifications?
• How to edit the start date on a quote?
• How to view the consolidated invoice for each subscription separately?
• How to retrieve deleted invoices?
• What is an invoice and how is it generated?
• What is the rounding logic for line item amounts?
• How to request advance payments from customers?
• Which countries support e-invoicing?
• I am unable to enable e-invoicing feature on my Chargebee site
• How do I add e-invoice for more than one EU country?
• If I disable E-invoicing, what happens to already scheduled e-invoices?
• How to configure E-Invoicing in my Chargebee app?
• How to mark several invoices as paid?
• Is it possible to have a list of outstanding payments?
• Switch payment made from one invoice to another.
• How to edit an advanced invoice schedule?
• Unable to delete an invoice or a credit note. Error 'This operation is not supported'
• Invoice email notifications are not sent to customers?
• How to send invoices in bulk?
• Regenerate invoice error - "There were errors while submitting"
• How to generates quotes using GetAccept?
• How to reverse payment recorded for an invoice due to check bounce?
• What is the difference between Collect now and Record now options at the invoice level?
• How to send notifications for pending invoices?

Inclusive & Exclusive Tax

• When an invoice is generated and paid via account credits, the tax is not added. Why?
• Can I charge the same price for all customers irrespective of the tax rate that has to be charged?
• What is consistent pricing in Chargebee?
• How to configure Inclusive or Exclusive taxes in Chargebee?
• I want to shift from an exclusive tax to inclusive tax, is that possible?
• The tax value is different or incorrect
• This customer's location couldn't be validated as required by the new EU VAT 2015 rules
• Tax line item not showing on the invoice
• How does the tax breakup look for SGST and CGST in invoices?
• Managing tax rate changes
• I'm selling products which are subject to different tax rates in the same taxable country
• Use local currency to display VAT in Invoices
• What is Tax Amount Withheld or Tax Deducted as Source (TDS)
• How to setup Tax amount withheld for TDS?
• Tax invoice rules - GST Australia
• How to configure GST in Australia?
• How to apply different tax rates to the different line items of my subscriptions on my invoice via API?
• Can I configure taxes for both digital and physical products if am selling within the EU?
• Which address is considered for Tax calculation in Chargebee?
• How to configure and display merchant's VAT number on the invoice?
• How to find the ID of a tax profile in your Chargebee site?

Dunning

Dunning - Retrying failed payments in Chargebee.

• Does Chargebee offer offline dunning management?
• Is it possible to stop dunning for an invoice?
• When does dunning not work?
• A customer has updated their card after a failed dunning attempt, what happens now?
• How to enable dunning in subscriptions?
• What is dunning in Chargebee?
• When does dunning take place?
• What is Smart Dunning?
• What happens when dunning retries expire?
• How to test Dunning using Time Machine
• Dunning Management
• Can dunning occur when a subscription is paused?
• Find the list of active subscriptions with invoices dunning state
• Online dunning final action for partial credit applied to invoice
• Scheduled activity changed the invoice status from 'payment due' to paid without payment collection. Why?

CSV Configured Tax

• Can I collect tax from customers outside my country?
• Uploading customized tax settings (CSV)
• Apply taxes without collecting address in the checkout
• Tax configuration for zip codes in US and tax jurisdiction on tax reports
• Why is the HSN number not displayed in Invoices?

Billing Cycle

• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?
• Is it possible to have a single plan with different options for contract length?(such as 3 months, 6 months or forever).
• Changing the billing date to a different date
• Changing the billing date to a different date when calendar billing is enabled
• How does parent billing work when invoices are consolidated?
• How to extend the billing period for a month?
• When is the next billing date for my customer?
• Where should I set the billing cycle: plan or subscription level?
• What would be the monthly billing date of customers whose billing date fall on the 31st of the month?
• How does calendar billing work with subscriptions with 'Future Start'?
• How does calendar billing work with subscriptions that has a trial period?
• What is a contract term?
• How to configure Contract Terms?

Credit Notes

• Why am I unable to refund the refundable credits present on a credit note?
• How to create a credit note?
• How to import credit notes?
• Can one credit note be applied to two invoices?‌
• I want to remove some of the reason codes.
• How to delete a credit note?
• How to create a quote for a subscription with a specific date?
• How do I revert back offline refund to an online refund?

Credits

• How can I refund the refundable credits available for a customer?
• How can I add or deduct promotional credits for customers?
• Why isn’t the promotional credits applying to my customer’s invoice?
• Prorated credits are not getting applied to imported subscriptions. What’s causing this?
• If I change the next billing date/time, on what basis is the charge/credit per time-unit calculated?
• What are the actions that can be performed on a refundable credit note?