Chargebee Support Portal

Invoices 123

• What is the difference between deleting and voiding an invoice?
• Can I include an additional charge after the invoice has been generated?
• Can I manually email an invoice?
• Creating an invoice for one-time charges for customers without a subscription via admin console
• Pro-ration logic in subscriptions

View all 123

Tax 23

• When an invoice is generated and paid via account credits, the tax is not added. Why?
• What is consistent pricing in Chargebee?
• How to configure Inclusive or Exclusive taxes in Chargebee?
• I want to shift from an exclusive tax to inclusive tax, is that possible?
• The tax value is different or incorrect

View all 23

Dunning 19

• Does Chargebee offer offline dunning management?
• When does dunning not work?
• How to enable dunning in subscriptions?
• What is dunning in Chargebee?
• When does dunning take place?

View all 19

Billing Configurations 22

• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?
• Is it possible to have a single plan with different options for contract length?(such as 3 months, 6 months or forever).
• Changing the billing date to a different date
• Changing the billing date to a different date when calendar billing is enabled

View all 22

Credit Notes 17

• Why am I unable to refund the refundable credits present on a credit note?
• How to create a credit note?
• How to import credit notes?
• Can one credit note be applied to two invoices?‌
• I want to remove some of the reason codes.

View all 17

Quotes 4

• Tax component missing from quote
• Quick Charge limit of 10 while adding it to a quote?
• Would it be possible to create a quote with multiple plans at once, not only one?
• How does total payable cycle section appears in quotes?

Bulk Operations 13

• How to download a report of transactions with errors?
• What are all the bulk operations for Payment Method?
• How to create a report for invoices that have promotional credits applied?
• Is it possible to build a report to show all the customers and the total amount of usage (units)?
• I need to download a report for ‘Not Paid’ invoices within a specific period.

View all 13

Custom Fields 3

• How can I display the custom fields on an invoice?
• Custom field does not display on the invoice.
• Custom fields in invoice customisation not configured

Coupons 4

• Coupons are not added to the pending Invoice
• How to hide the discount prompt from displaying?
• Coupon not included in proration calculation
• How can I set the pricing of my plans to a discounted fee for the first month?

Advance Invoice 1

• Error: “There is no recurring item to generate advance invoice”.

Metered Billing v2 3

• How to obtain the Usage ID of a usage that is added to a subscription?
• Add Usage with New Price of Addon
• Pending Invoice closed via Admin Console shows as a Scheduled Job

Invoice Customizations 1

• Why preview Invoices/Credit notes/quotes not displaying all the fields?