Why am I unable to refund the refundable credits present on a credit note?

Modified on: Tue, 29 Aug, 2023 at 12:16 PM


I am getting the error message “Refund operation failed. No refundable payments present” 


When you are trying to refund the credits that are present on a refundable credit note in the “Refund due” status, there are chances of getting the error message “Refund operation failed. No refundable payments present”. 

This occurs when there are more than 2 subscription level changes including both invoice and credit notes for the same subscription. Chargebee does not allow refunding the amount using the “refund” operation and this is a limitation at our end where the system will not be able to trace back to the root level of the subscription change to actually provide the Refund amount. 

As an alternative, you could refund the amount directly from the gateway and then record this in Chargebee by navigating to the particular credit note and using the Record an Offline Refund option. 

Note: Total Refundable Credits for a specific customer
We have updated our summary box to provide a more streamlined and elegant user experience. With this upgrade, hyperlinks have been added to the summary box, allowing users to easily access related information. The Total Refundable Credits on Summary Section is available at the top of the Customer details page which provides a total amount due of a customer and hyperlink that directs to the details. Refer to this link for more details. 

With the help of "The line items' billing period on the invoice" settings, the service period for the line items in the credit notes will be the same as their respective billing periods on the invoice.
Navigate to Settings > Configure Chargebee > Billing LogIQ > Billing & Invoices > Set default service period for credit note line items. Please refer to this link for more information.

Related articles and Documentation

How to record offline refund in Chargebee?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.