Why am I unable to refund the refundable credits present on a credit note?

Modified on: Thu, 27 Aug, 2020 at 9:57 AM

This article covers 

I am getting the error message “Refund operation failed. No refundable payments present” 


Summary


When you are trying to refund the credits that are present on a refundable credit note in the “Refund due” status, there are chances of getting the error message “Refund operation failed. No refundable payments present”. 


This occurs when there are more than 2 subscription level changes including both invoice and credit notes for the same subscription. Chargebee does not allow refunding the amount using the “refund” operation and this is a limitation at our end where the system will not be able to trace back to the root level of the subscription change to actually provide the Refund amount. 


As an alternative, you could refund the amount directly from the gateway and then record this in Chargebee by navigating to the particular credit note and using the Record an Offline Refund option. 



Related articles and Documentation

How to record offline refund in Chargebee? 

S
Swetha is the author of this solution article.

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