Chargebee Help Center

Online Documentation and Integration Guide 7

• Chargebee API's Documentation
• API Tutorials
• What's new in Chargebee?
• What are the different methods to integrate with Chargebee?
• How to contact Chargebee's support team?

See all 7 articles

Manage your Chargebee Account 9

• What is an SPF Record and how do I add it?
• Chargebee Signup, Email Verification & Account Claim Process.
• How are invoice/credit note numbers set in Chargebee?
• How do I remove the Chargebee branding from the hosted pages and invoices?
• I am a Chargebee customer. How can I update my information (billing/account/payment) with Chargebee?

See all 9 articles

SSL/TLS/HTTPS 2

• Webhooks - SSL Communication Error
• TLS 1.2 Handshake - Testing Code

Branding 1

• Setup my Logo to Chargebee

Trials and Plans 8

• How to extend the trial period for a subscription?
• What is the maximum duration of a trial period that I can offer using Chargebee?
• Is it possible to move an active subscription into trial?
• Is it possible to change the price and billing interval of a plan which has subscriptions linked to it?
• Can I change the plan of my existing subscription?

See all 8 articles

Cancellation & Reactivation 5

• Can I reactivate a cancelled subscription?
• Can I reactivate a subscription by keeping the original term dates of the subscription in place?
• How do I cancel a subscription in Chargebee?
• Is it possible to refund the amount for the unused term when a subscription is cancelled?
• Is it possible to create a subscription in the Canceled state?

Subscription Management 9

• Change next billing for multiple subscriptions.
• One Time Purchases.
• How do I collect the setup fee upfront for a trial subscription?
• Can I construct the admin console URL for direct access to Chargebee page from your application?
• How do I add or remove coupons in Subscriptions?

See all 9 articles

Others 0

Stripe 12

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Error: "Payment Collection failed. Amount must convert to at least 50 cents". What’s going on?
• Error: "Payment Collection failed. No such customer". What’s going on?
• I want my company’s name to appear on my customer’s bank statements. How do I set this up on Stripe?

See all 12 articles

Authorize.Net 11

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?

See all 11 articles

PayPal Pro 11

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?

See all 11 articles

Braintree 11

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2015 Transaction not allowed. What’s going on?

See all 11 articles

Pin payments 1

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments 3

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• Does Chargebee Support Amazon Pay?
• How to integrate Amazon Payments with Chargebee?

GoCardless 1

• Why is GoCardless not appearing as a payment method on the hosted pages?

Adyen 1

• How to integrate Chargebee API with Adyen's Hosted Payment Pages?

PayPal Express Checkout 2

• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?

General queries on Payment Method Information 3

• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?

Cards 8

• Can I use multiple currencies with my Chargebee account?
• Can I notify customers if their card has expired, or is about to expire?
• Is Chargebee a payment gateway?
• Can Chargebee help protect against fraud?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?

See all 8 articles

Payment Gateways & Testing 4

• Testing with Braintree sandbox.
• Testing with Stripe sandbox.
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Integrating with WorldPay

PayPal 4

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• Use/copy PayPal customer information to Chargebee

Offline Payments 1

• How can I handle check/cash/wire transfer payments with Chargebee?

Salesforce 0

MailChimp 3

• How to integrate Chargebee with MailChimp to synchronize your subscriber contact information.
• What is synchronised from Chargebee to MailChimp?
• What does MailChimp + Chargebee do?

Refersion 5

• Refersion Integration
• What is SKU Level Commission?
• What does Chargebee + Refersion do?
• Can I reward customer referrals with this integration?
• Are refunds passed back to Refersion when they take place in Chargebee?

Zapier 2

• What does Zapier + Chargebee do?
• What are the triggers and actions supported by Chargebee?

Google Analytics 2

• Can I pass Google Analytics parameters along with Chargebee's hosted page URL?
• What does Chargebee + Google Analytics do?

Moxtra 1

• What does Chargebee + Moxtra do?

Credit Repair Cloud 3

• My customer’s subscription is in a cancelled state though they have not cancelled it. Why is that?
• What does CRC + Chargebee do?
• Where do I get a merchant account from?

ShipStation 2

• What does Chargebee + ShipStation do?
• Exploring Subscriptions from Trial into Shipstation

Xero 2

• How to install the Google Chrome Extension for Xero/Quickbooks Reconciliation?
• How to download & install Chrome Plugins for Reconciliation - Xero & QBO

Referral Candy 0

Quickbooks 0

EU VAT 9

• What is the difference between ‘zero-rated’ and ‘exempt goods’?
• Is 0% a valid tax rate of VAT ?
• My company is incorporated in a Non-EU country, do I have to charge EU VAT for customers from the European Union?
• Can I exempt selected customers from paying taxes?
• Can I configure taxes for both B2B and B2C?

See all 9 articles

Inclusive & Exclusive Tax 3

• I want to shift from an exclusive tax to inclusive tax, is that possible?
• When an invoice is generated and paid via account credits, the tax is not added. Why?
• Can I charge the same price for all customers irrespective of the tax rate that has to be charged?

CSV Configured Tax 2

• How can I collect tax from customers outside my country?
• Uploading a customized tax csv

V1 Email Notifications 12

• I want to configure my own SMTP settings. Is that possible?
• Is there a way to include a link to update the payment details in the email notifications (V1)?
• How can I use a custom SMTP for our email notifications from Chargebee?
• I want to see all the emails that have been sent to a customer. Is that possible?
• Can I customize the email templates available in Chargebee?

See all 12 articles

V2 Email notifications (Engage) 9

• Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
• How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
• Is there an option to copy the V2 email notifications from the TEST to LIVE site?
• How can I change the from address of the V2 email notifications on my Chargebee site?
• How can I change the signature of my V2 email notifications?

See all 9 articles

Users & Roles 3

• Changing Ownership of the Chargebee account if the owner is not present
• Can the Chargebee account ownership be changed?
• Can I add additional users to my account?

Webhooks 1

• How would I know if the configured webhook URL in my Chargebee site is failing?

Reporting 4

• What kind of reports does Chargebee offer?
• Can I filter my reports? Also, how to export data and lists in CSV format?
• What time zone does Chargebee follow for updating reports?
• How do I stop getting the daily digest email?

Custom Fields 3

• How can I display the custom fields on the invoice?
• Pre-filling/Passing custom fields to hosted pages (via Plan URL)
• Can custom fields be displayed in the customer portal and checkout pages?

Customer portal 6

• What if I want more features in the Customer Portal?
• How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
• Why users are not able to change their email addresses themselves on the customer portal?
• Can my users edit their subscriptions or add addons using the customer portal?
• Where do I see the feedback provided by the customer when cancelling a subscription from the customer portal?

See all 6 articles

Shipping Address and Labels 2

• Can the shipping and billing addresses be displayed on the invoice?
• How can I handle shipping charges using Chargebee ?

Bulk Operations 2

• What bulk operations can I perform in Chargebee?
• How can I importing multiple coupons into Chargebee using Bulk operations?

Multiple Language Support 3

• What are the default languages supported by Chargebee and how to configure them? How to add custom languages?
• Default & non-default languages
• How to translate the terms 'Invoice' and 'Paid' on an invoice?

Currencies 1

• How can I change the base currency of my Chargebee site?

Migration 0

Multiple Sites 1

• Can I create multiple sites under one Chargebee account?

Coupons 4

• How can I pass coupon directly to the checkout page, without the users having to enter it manually?
• Is it possible to apply two coupons to the subscription?
• Is it possible to reuse the ID of an archived coupon?
• What's the difference between coupons with duration type One Time vs. Limited Period 1 month?

Security & Privacy 0

Subscriptions 3

• How to get status of a subscription
• Passing custom fields to the Create a Subscription API and accessing them in the API response using .NET
• I am using a custom thank you page in Chargebee and I would like to retrieve additional subscription data on my thank you page after the customer has completed sign up. How do I do this?

Hosted Pages 3

• [API Users] How to generate hosted page URL and embed via iFrame
• How to allow trial users to sign up without entering their credit card details
• Localizing the themes customized earlier

Events & Webhooks 2

• How to get subscription id from webhooks during cancel subscription.
• Accepted SSL certificates

Thank You page 2

• How to set up 'Thank You' page goals in Google Analytics?
• Tracking code / Pixel tracking

Invoices 17

• What is the difference between deleting and voiding an invoice?
• Will invoices be generated for $0 subscriptions?
• Can I include an additional charge after the invoice has been generated?
• Is it possible to add my company logo to the invoices generated using Chargebee?
• Can I manually email an invoice?

See all 17 articles

Dunning 5

• Does Chargebee offer offline dunning management?
• What is dunning and how can I enable it in my account?
• Can I stop dunning for an invoice?
• When does dunning not work?
• A customer has updated their card after a failed dunning attempt, what happens now?

Billing Cycle 2

• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?

Credit Notes 0

Credits 2

• How can I refund the refundable credits available for a customer?
• How can I add or deduct promotional credits for customers?

Addons 1

• How do I remove/change/add an addon to a subscription that already has one or more addon via APIs?

Coupons 1

• How to retrieve a coupon Id from the subscription_created webhook event?

Portal Sessions 2

• I would like to re-direct my customer to the Edit Subscription (Customer Portal) page directly from my website. What API call can I use?
• How do I protect my pages using Chargebee's Customer Portal Login?

API hacks 5

• How to list more than 10 items when listing information via API?
• Setting up your own Referral Program
• How do I setup Prepaid Credit Packs that customers can purchase and use for their subscription?
• How to track Abandoned Carts
• How to view the details of changes to the unbilled charges via the API ?

Subscription Management 2

• How can I cancel a subscription using the APIs?
• How do I automate the offline payments management using Chargebee's APIs?

General API queries 0

V3 checkout pages 7

• With the V3 hosted pages, is it possible to attach a link to our legal terms and privacy policy pages on the checkout page?
• How can I change the Pay [Amount] & subscribe button text on the V3 checkout page?
• How can I collect the coupon codes on the V3 checkout pages during signup?
• Setting up Google Analytics if I’m using Chargebee Checkout (V3)
• Setting up Facebook Pixel Tracking if I’m using Chargebee Checkout (V3).

See all 7 articles

V2 Checkout pages 7

• How to change “Subscribe” button text on the V2 checkout page?
• How can I show plan description on checkout pages?
• Can I hide the Shipping/Billing/Card address fields on the V2 checkout page ?
• How can customers apply an addon to their subscription when signing up via the checkout pages (V2)?
• I'd like to display the logos of specific card companies on the checkout pages. Is this possible?

See all 7 articles

Themes 4

• How to import a Google font which has two words in the name?
• How to set a landing page URL for the logo added to the theme?
• When I try to configure PayPal Express Checkout, the page to enter the credentials doesn't show up. What's happening?
• How can I copy the customized theme from my Test to Live site?