Chargebee Help Center

Online Documentation and Integration Guide 12

• Chargebee API's Documentation
• API Tutorials
• What are the new updates in Chargebee?
• What are the different methods to integrate with Chargebee?
• How to contact Chargebee's support team?

See all 12 articles

Manage your Chargebee Account 14

• What is an SPF Record and how do I add it?
• Chargebee Signup, Email Verification & Account Claim Process.
• How are invoice/credit note numbers set in Chargebee?
• How do I remove the Chargebee branding from the hosted pages and invoices?
• I am a Chargebee customer. How can I update my information (billing/account/payment) with Chargebee?

See all 14 articles

SSL/TLS/HTTPS 2

• Webhooks - SSL Communication Error
• TLS 1.2 Handshake - Testing Code

Branding 3

• Setup my Logo to Chargebee
• How to change the Chargebee branding?
• How to request for the Custom Domain feature?

Trials and Plans 10

• How to extend the trial period for a subscription?
• What is the maximum duration of a trial period that I can offer using Chargebee?
• Is it possible to move an active subscription into trial?
• Editing a Plan's Pricing & Billing Frequency
• Can I change the plan of an existing subscription on behalf of the customer ?

See all 10 articles

Cancellation & Reactivation 7

• Can I reactivate a cancelled subscription?
• Can I reactivate a subscription by keeping the original term dates of the subscription in place?
• What happens when I schedule a cancellation?
• How do I cancel a subscription in Chargebee?
• What's the difference between the subscription created, subscription activated and subscription started events?

See all 7 articles

Subscription Management 16

• Change next billing for multiple subscriptions.
• How can I handle one-time purchases with Chargebee?
• How do I collect the setup fee upfront for a trial subscription?
• Can I construct the admin console URL for direct access to Chargebee page from your application?
• How do I add or remove coupons in Subscriptions?

See all 16 articles

Others 0

Stripe 14

• I'm getting card declined or processor declined error. What's going on?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• Error: "Payment Collection failed. Amount must convert to at least 50 cents". What’s going on?
• Error: "Payment Collection failed. No such customer". What’s going on?
• Transaction Descriptor - I want my company’s name to appear on my customer’s bank statements. How do I set this up on Stripe?

See all 14 articles

Authorize.Net 11

• Can I receive international payments with Authorize.Net?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?

See all 11 articles

PayPal Pro 11

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?

See all 11 articles

Braintree 11

• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2015 Transaction not allowed. What’s going on?

See all 11 articles

Pin payments 1

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Amazon Payments 3

• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• Does Chargebee Support Amazon Pay?
• How to integrate Amazon Payments with Chargebee?

GoCardless 1

• Why is GoCardless not appearing as a payment method on the hosted pages?

Adyen 2

• How to integrate Chargebee API with Adyen's Hosted Payment Pages?
• What is Adyen?

PayPal Express Checkout 2

• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?

General queries on Payment Method Information 6

• Can my customers update their payment method information through the Chargebee customer portal?
• How do I use Apple Pay as a payment method via API?
• How to setup Apple Pay Sandbox?
• How to add payment methods in a subscription?
• Whom can I contact for Gateway related queries?

See all 6 articles

Cards 8

• Can I use multiple currencies with my Chargebee account?
• Can I notify customers if their card has expired, or is about to expire?
• Is Chargebee a payment gateway?
• Can Chargebee help protect against fraud?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?

See all 8 articles

Payment Gateways & Testing 5

• Testing with Braintree sandbox.
• Testing with Stripe sandbox.
• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• Integrating with WorldPay
• Can PayPal be added as a payment method?

PayPal 9

• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• Use/copy PayPal customer information to Chargebee
• What is the billing agreement for PayPal Express Checkout?

See all 9 articles

Offline Payments 1

• How can I handle check/cash/wire transfer payments with Chargebee?

Salesforce 0

MailChimp 3

• How to integrate Chargebee with MailChimp to synchronize your subscriber contact information?
• What data is synchronized from Chargebee to MailChimp?
• What does MailChimp + Chargebee do?

Refersion 5

• Refersion Integration
• What is SKU Level Commission?
• What does Chargebee + Refersion do?
• Can I reward customer referrals with this integration?
• Are refunds passed back to Refersion when they take place in Chargebee?

Zapier 3

• What does Zapier + Chargebee do?
• What are the triggers and actions supported by Chargebee?
• Where can I find documentation about Chargebee Zapier integration?

Google Analytics 2

• Can I pass Google Analytics parameters along with Chargebee's hosted page URL?
• What does Chargebee + Google Analytics do?

Moxtra 1

• What does Chargebee + Moxtra do?

Credit Repair Cloud 3

• My customer’s subscription is in a cancelled state though they have not cancelled it. Why is that?
• What does CRC + Chargebee do?
• Where do I get a merchant account from?

ShipStation 2

• What does Chargebee + ShipStation do?
• Exploring Subscriptions from Trial into Shipstation

Xero 3

• How to install the Google Chrome Extension for Xero/Quickbooks Reconciliation?
• How to download & install Chrome Plugins for Reconciliation - Xero & QBO
• How to sign in with Xero account?

Referral Candy 0

Quickbooks 0

EU VAT 8

• What is the difference between ‘zero-rated’ and ‘exempt goods’?
• My company is incorporated in a Non-EU country, do I have to charge EU VAT for customers from the European Union?
• Can I exempt selected customers from paying taxes?
• Can I configure taxes for both B2B and B2C?
• [Message] This customer's location couldn't be validated as required for compliance with the new EU VAT 2015 rules. Subscriptions for this customer will cancel upon renewal if the required information isn't updated.

See all 8 articles

Inclusive & Exclusive Tax 5

• I want to shift from an exclusive tax to inclusive tax, is that possible?
• When an invoice is generated and paid via account credits, the tax is not added. Why?
• Can I charge the same price for all customers irrespective of the tax rate that has to be charged?
• What is consistent pricing in Chargebee?
• How to configure Inclusive or Exclusive taxes in Chargebee?

CSV Configured Tax 2

• How can I collect tax from customers outside my country?
• Uploading a customized tax csv

V1 Email Notifications 12

• I want to configure my own SMTP settings. Is that possible?
• Is there a way to include a link to update the payment details in the email notifications (V1)?
• How can I use a custom SMTP for our email notifications from Chargebee?
• I want to see all the emails that have been sent to a customer. Is that possible?
• Can I customize the email templates available in Chargebee?

See all 12 articles

V2 Email notifications (Engage) 12

• Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
• How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
• Is there an option to copy the V2 email notifications from the TEST to LIVE site?
• How can I change the from address of the V2 email notifications on my Chargebee site?
• How can I change the signature of my V2 email notifications?

See all 12 articles

Users & Roles 5

• Changing Ownership of the Chargebee account if the owner is not present
• Can the Chargebee account ownership be changed?
• Can I add additional users to my account?
• Custom user roles
• Access levels of different user roles in Chargebee

Webhooks 2

• How would I know if the configured webhook URL in my Chargebee site is failing?
• How to configure webhooks for Chargebee?

Reporting 7

• What kind of reports does Chargebee offer?
• Can I filter my reports? Also, how to export data and lists in CSV format?
• What time zone does Chargebee follow for updating reports?
• How do I stop getting the daily digest email?
• What is an Abandoned Cart?

See all 7 articles

Custom Fields 7

• How can I display the custom fields on an invoice?
• Pre-filling/Passing custom fields to hosted pages (via Plan URL)
• Can custom fields be displayed in the customer portal and checkout pages?
• Is it possible to filter set custom fields as filters via the APIs?
• How to display custom fields to customers?

See all 7 articles

Customer portal 6

• What if I want more features in the Customer Portal?
• How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
• Why users are not able to change their email addresses themselves on the customer portal?
• Can my users edit their subscriptions or add addons using the customer portal?
• Where do I see the feedback provided by the customer when cancelling a subscription from the customer portal?

See all 6 articles

Shipping Address and Labels 2

• Can the shipping and billing addresses be displayed on the invoice?
• How can I handle shipping charges using Chargebee ?

Bulk Operations 2

• What bulk operations can I perform in Chargebee?
• How can I import multiple coupons into Chargebee using Bulk operations?

Multiple Language Support 4

• What are the default languages supported by Chargebee and how to configure them? How to add custom languages?
• Default & non-default languages
• How to translate the terms 'Invoice' and 'Paid' on an invoice?
• How to download the language pack for Chargebee?

Currencies 1

• How can I change the base currency of my Chargebee site?

Migration 0

Multiple Sites 1

• Can I create multiple sites under one Chargebee account?

Coupons 5

• How can I pass coupon directly to the checkout page, without the users having to enter it manually?
• Is it possible to apply two coupons to the subscription?
• Is it possible to reuse the ID of an archived coupon?
• What are the types of coupons?
• What are coupons sets

Security & Privacy 1

• What is the GDPR in Chargebee?

Subscriptions 3

• How to get status of a subscription
• Passing custom fields to the Create a Subscription API and accessing them in the API response using .NET
• I am using a custom thank you page in Chargebee and I would like to retrieve additional subscription data on my thank you page after the customer has completed sign up. How do I do this?

Hosted Pages 3

• [API Users] How to generate hosted page URL and embed via iFrame
• How to allow trial users to sign up without entering their credit card details
• Localizing the themes customized earlier

Events & Webhooks 3

• How do I get the subscription id from web-hooks during cancel subscription.
• Accepted SSL certificates
• How to create events for subscriptions?

Thank You page 2

• How to set up 'Thank You' page goals in Google Analytics?
• Tracking code / Pixel tracking

Invoices 23

• What is the difference between deleting and voiding an invoice?
• Will invoices be generated for $0 subscriptions?
• Can I include an additional charge after the invoice has been generated?
• Is it possible to add my company logo to the invoices generated using Chargebee?
• Can I manually email an invoice?

See all 23 articles

Dunning 8

• Does Chargebee offer offline dunning management?
• Is it possible to stop dunning for an invoice?
• When does dunning not work?
• A customer has updated their card after a failed dunning attempt, what happens now?
• How to enable dunning in subscriptions?

See all 8 articles

Billing Cycle 2

• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?

Credit Notes 0

Credits 2

• How can I refund the refundable credits available for a customer?
• How can I add or deduct promotional credits for customers?

Addons 1

• How do I remove/change/add an addon to a subscription that already has one or more addon via APIs?

Coupons 1

• How to retrieve a coupon Id from the subscription_created webhook event?

Portal Sessions 2

• I would like to re-direct my customer to the Edit Subscription (Customer Portal) page directly from my website. What API call can I use?
• How do I protect my pages using Chargebee's Customer Portal Login?

API hacks 5

• How to list more than 10 items when listing information via API?
• Setting up your own Referral Program
• How do I setup Prepaid Credit Packs that customers can purchase and use for their subscription?
• How to track Abandoned Carts
• How to view the details of changes to the unbilled charges via the API ?

Subscription Management 3

• How can I cancel a subscription using the APIs?
• How can I reactivate a subscription using the APIs?
• How do I automate the offline payments management using Chargebee's APIs?

General API queries 2

• Applying filters when retrieving data through API
• What is API Changelog?

V3 checkout pages 12

• With the V3 hosted pages, is it possible to attach a link to our legal terms and privacy policy pages on the checkout page?
• How can I change the Pay [Amount] & subscribe button text on the V3 checkout page?
• How can I collect the coupon codes on the V3 checkout pages during signup?
• Setting up Google Analytics if I’m using Chargebee Checkout (V3)
• Setting up Facebook Pixel Tracking if I’m using Chargebee Checkout (V3).

See all 12 articles

V2 Checkout pages 8

• How to change “Subscribe” button text on the V2 checkout page?
• How can I show plan description on checkout pages?
• Can I hide the Shipping/Billing/Card address fields on the V2 checkout page ?
• How can customers apply an addon to their subscription when signing up via the checkout pages (V2)?
• I'd like to display the logos of specific card companies on the checkout pages. Is this possible?

See all 8 articles

Themes 4

• How to import a Google font which has two words in the name?
• How to set a landing page URL for the logo added to the theme?
• When I try to configure PayPal Express Checkout, the page to enter the credentials doesn't show up. What's happening?
• How can I copy the customized theme from my Test to Live site?

End Customer 1

• Unauthorized Charges on your card.