Chargebee Help Center
New support ticket
Check ticket status
How can we help you today?
Enter your search term here...
V1 Email Notifications
I want to configure my own SMTP settings. Is that possible?
Is there a way to include a link to update the payment details in the email notifications (V1)?
How can I use a custom SMTP for our email notifications from Chargebee?
I want to see all the emails that have been sent to a customer. Is that possible?
Can I customize the email templates available in Chargebee?
See all 12 articles
V2 Email notifications (Engage)
Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
Is there an option to copy the V2 email notifications from the TEST to LIVE site?
How can I change the from address of the V2 email notifications on my Chargebee site?
How can I change the signature of my V2 email notifications?
See all 9 articles
Users & Roles
Changing Ownership of the Chargebee account if the owner is not present
Can the Chargebee account ownership be changed?
Can I add additional users to my account?
How would I know if the configured webhook URL in my Chargebee site is failing?
What kind of reports does Chargebee offer?
Can I filter my reports? Also, how to export data and lists in CSV format?
What time zone does Chargebee follow for updating reports?
How do I stop getting the daily digest email?
How can I display the custom fields on the invoice?
Pre-filling/Passing custom fields to hosted pages (via Plan URL)
Can custom fields be displayed in the customer portal and checkout pages?
What if I want more features in the Customer Portal?
How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
Why users are not able to change their email addresses themselves on the customer portal?
Can my users edit their subscriptions or add addons using the customer portal?
Where do I see the feedback provided by the customer when cancelling a subscription from the customer portal?
See all 6 articles
Shipping Address and Labels
Can the shipping and billing addresses be displayed on the invoice?
How can I handle shipping charges using Chargebee ?
What bulk operations can I perform in Chargebee?
How can I importing multiple coupons into Chargebee using Bulk operations?
Multiple Language Support
What are the default languages supported by Chargebee and how to configure them? How to add custom languages?
Default & non-default languages
How to translate the terms 'Invoice' and 'Paid' on an invoice?
How can I change the base currency of my Chargebee site?
Can I create multiple sites under one Chargebee account?
How can I pass coupon directly to the checkout page, without the users having to enter it manually?
Is it possible to apply two coupons to the subscription?
Is it possible to reuse the ID of an archived coupon?
What's the difference between coupons with duration type One Time vs. Limited Period 1 month?