Chargebee Help Center

V1 Email Notifications 11

• I want to configure my own SMTP settings. Is that possible?
• Is there a way to include a link to update the payment details in the email notifications (V1)?
• How can I use a custom SMTP for our email notifications from Chargebee?
• I want to see all the emails that have been sent to a customer. Is that possible?
• Can I customize the email templates available in Chargebee?

See all 11 articles

V2 Email notifications (Engage) 15

• Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
• How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
• Is there an option to copy the V2 email notifications from the TEST to LIVE site?
• How can I change the from address of the V2 email notifications on my Chargebee site?
• How can I change the signature of my V2 email notifications?

See all 15 articles

Users & Roles 5

• Changing Ownership of the Chargebee account if the owner is not present
• Can the Chargebee account ownership be changed?
• Can I add additional users to my account?
• Custom user roles
• Access levels of different user roles in Chargebee

Webhooks 2

• How would I know if the configured webhook URL in my Chargebee site is failing?
• How to configure webhooks for Chargebee?

Reporting 9

• What kind of reports does Chargebee offer?
• Can I filter my reports? Also, how to export data and lists in CSV format?
• What time zone does Chargebee follow for updating reports?
• How do I stop getting the daily digest email?
• How can I see the retention rate of my subscriptions or LTV of customers?

See all 9 articles

Custom Fields 8

• How can I display the custom fields on an invoice?
• Pre-filling/Passing custom fields to hosted pages (via Plan URL)
• Can custom fields be displayed in the customer portal and checkout pages?
• Is it possible to filter set custom fields as filters via the APIs?
• How to delete a Custom Field?

See all 8 articles

Customer portal 6

• What if I want more features in the Customer Portal?
• How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
• Why users are not able to change their email addresses themselves on the customer portal?
• Can my users edit their subscriptions or add addons using the customer portal?
• Where do I see the feedback provided by the customer when cancelling a subscription from the customer portal?

See all 6 articles

Shipping Address and Labels 2

• Can the shipping and billing addresses be displayed on the invoice?
• How can I handle shipping charges using Chargebee ?

Bulk Operations 3

• What bulk operations can I perform in Chargebee?
• How can I import multiple coupons into Chargebee using Bulk operations?
• How do I delete/repopulate sample test site data?

Multiple Language Support 4

• What are the default languages supported by Chargebee and how to configure them? How to add custom languages?
• Default & non-default languages
• How to translate the terms 'Invoice' and 'Paid' on an invoice?
• How to download the language pack for Chargebee?

Currencies 1

• How can I change the base currency of my Chargebee site?

Migration 2

• How do I migrate subscriptions from Stripe to Chargebee while continuing to use Stripe as my payment gateway?
• How do I migrate subscriptions from a different billing system to Chargebee while using Stripe as my payment gateway?

Multiple Sites 1

• Can I create multiple sites under one Chargebee account?

Coupons 6

• How can I pass coupon directly to the checkout page, without the users having to enter it manually?
• Is it possible to apply two coupons to the subscription?
• Is it possible to reuse the ID of an archived coupon?
• What are the types of coupons?
• What are coupons sets

See all 6 articles

Security & Privacy 19

• What is the GDPR in Chargebee?
• What is 3D Secure?
• Will SEPA transactions require SCA?
• Will there be any latency in transactions because of 3DS?
• Will there be a reduction in fraud after implementing 3DS?

See all 19 articles

Other Features 2

• Is it possible to divide customers into categories based on conditions such as their payment method(Gocardless, Stripe or Offline)?
• How can I go LIVE with Chargebee?