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If your business requires you to send out targeted emails to customers, based on specific criteria; keep in mind that within Chargebee, customer-level emails such as 'Customer created' email can only be segmented by a segment created from the Customer Index page in Chargebee. The same applies to subscription and invoice-related emails as well. Chargebee does not support creation and usage of segments across entities.
For customer-level emails such as 'Customer created' email, you would be able to create a Customer-level segment that is made up of a bunch of filters at the customer level.
Here’s a video showing how you can create a segment at the customer level and associate it with a customer-level email notification
Note: For existing users, Segmentation is available on the Scale Plan and above. For new users, it is available on the Starter plan and above. Refer to this link to learn more about our Chargebee plans and pricing.
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