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Customer Essentials
What to know more about Multi-Language, Email notifications.
Category
Getting Started
Product Catalog
Customers & Subscriptions
Customer Essentials
Payment Gateways
Hosted Pages
Invoicing & Taxes
3rd Party Integrations
Chargebee Reporting
Chargebee APIs & Webhooks
General Features
Migration & Bulk Operations
Security & Compliance
Internal Repo
Product Catalog 2.0
Customer Essentials
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V1 Email Notifications
End Customer
Multiple Language Support
Migration
V2 Email notifications (Engage)
Entitlement
V1 Email Notifications
How can I use a custom SMTP for our email notifications from Chargebee?
Is there a way to include a link to update the payment details in the email notifications (V1)?
Can I customize the email templates available in Chargebee?
Is it possible for me to send different email templates for dunning retries with the V1 emails?
I want email notifications to be sent to additional contacts other than my customer. Is this possible?
What’s the difference between Payment Succeeded and Invoice Receipt email notifications? Should I have both enabled?
How to add Plan/Addon/Coupon specific contents in the Invoice Receipt email?
Error - Less secure app, when setting up smtp.gmail.com
End Customer
Unauthorized Charges on your card.
How can I create a customer in Chargebee?
How to delete the personal data of my customers?
How to give my customers the credits for the unused period when there is a subscription change?
How is "Clear Personal Data" different from "Delete Customer"?
Once PII is deleted for a customer, can a new subscription be created for them?
How to delete a customer?
What are the login methods available with Chargebee?
How can my customers set a password for their self serve portal?
Bank based payment methods are not coming up for existing customer
Generate a report that shows add-ons by customer/subscription
How to validate the login of a user for the website using Chargebee's login credentials?
Types of addresses added for customers in Chargebee
How to export list of customers with excess payment?
Why was PII Data Cleared automatically for customers?
Multiple Language Support
What are the default languages supported by Chargebee and how to configure them? How to add custom or additional languages?
How to allow end-user/ customer to choose a language in checkout/self service portal?
How to translate the terms 'Invoice' and 'Paid' on an invoice?
How to download the language pack for Chargebee?
How to edit the default languages translations given in Chargebee?
Language pack - upload error
After language translation, a few words on invoice are still in English. Why?
List of languages supported in Chargebee
I'm a merchant who wants to use ‘Spanish' for my customers, what should I do?
I'm a merchant who wants to communicate in ‘Japanese' with my customers, what should I do?
What is Localized in Chargebee?
How languages are set for customers in Chargebee?
How to set localized payment instructions for bank transfer?
Where to edit the tax rate description on the invoice PDF?
How to change the text of 'Update Payment Method' button on the email?
"Extra key :" error in the Language pack. How to resolve this?
I can't find a CSV file where I have all the key buttons' names and descriptions for checkout and customer portal?
Language Pack Error: Unwanted folder (Folder other than language folder)
How to edit the GoCardless Sepa mandate message on checkout?
Migration
How do I migrate subscriptions from Stripe to Chargebee while continuing to use Stripe as my payment gateway?
How do I migrate subscriptions from a different billing system to Chargebee while using Stripe as my payment gateway?
How to raise a migration request with Chargebee?
Self Migration of data
What are the prerequisites for self migration?
V2 Email notifications (Engage)
Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
Is there an option to copy the V2 email notifications from the TEST to LIVE site?
How can I change the from address of the V2 email notifications on my Chargebee site?
How can I change the signature of my V2 email notifications?
Is there a way to include a link to update the payment details in the email notifications (V2)?
How can I insert an image into an email template?
How can we configure reminder emails when a subscription renews?
Can I send out email notifications from Chargebee in any language?
How to personalize the emails being sent to the customers?
How to get an email notification about a particular event?
How to configure multiple customer emails on the Chargebee site?
Can I add two email address in the master template?
How to configure emails for churning?
SendGrid authentication changes - effective April 17th 2019
Can I receive a copy of all/specific email notifications sent to customers?
How to add addons in bulk?
Why am I seeing an upgrade button, when adding an email notification?
How to set up a reply-to email address in Chargebee?
How to include the payment link in quote email as a hyperlink?
How do I email a “Quote”?
I am unable to publish email templates in my Chargebee app. What’s causing this?
Error - Customer email id not present
My customers are not receiving email notifications
Emails not being sent when manual changes are made to a subscription
How to configure and customise email notifications for internal purposes?
Can I design my own email template?
Emails fail due to SPF and DKIM settings
How to transfer email configurations from Test to Live site?
How to use Merge(variable) Fields in Email notifications?
Why am I getting the error “Cannot transfer Action emails module as there are some existing emails Scheduled to be sent”
How do I stop getting the daily digest email?
How to change the signature in the emails sent to the customer?
What should I do with the “Review potentially fraudulent customers” email that I received from Chargebee
How to create the Merge(variable) fields in Chargebee?
Why can’t I remove an email ID from Sender profiles in Chargebee?
Send action email in a different language instead of the default customer’s locale
How to change the sender's address while sending action emails
How do we set up a payment reminder for failed payments?
How can I prevent emails from Chargebee bouncing for my customers?
How can you resend a failed email?
When would I use my own SMTP Server instead of Chargebee's?
Error while configuring SMTP server settings
Can I send a customised note on the email on subscribing to a particular plan?
How do I find out if emails have been delivered to the customer?
How to add Pay Now link in emails?
How can I send payment link only to the customers subscribed without payment method?
How to configure my own SMTP server?
Will the customer be notified if the subscription is cancelled immediately?
Customise new revenue alerts
Does Chargebee send follow-up emails after the subscription is cancelled?
Authentication Failure. Please check your SMTP credentials.
Error: Unable to send emails to this domain. Contact Support to whitelist this domain for email testing
Emails in Trial not working
I want to add the request payment method and subscription info to the cancellation follow-up email
Button to cancel subscription within email notification
Accessing Customer Information in Chargebee
You have xxxx left out of your daily quota of 2000 emails.
How to enable subscription changes email notifications?
Is there a way to send a bulk email to all customers encouraging them to sign up to use the portal?
Add customer or subscription specific details in the email content.
How to see if an invoice sent by Chargebee has been delivered?
What is the difference between Send Invoice email and Invoice Custom Email in email logs?
Subscription renewal reminder email shows incorrect (unchanged) upcoming subscription amount
Why is the request payment method URL link not considering the ‘=’ sign in the email notifications?
Can we download the HTML file for each of our email templates?
The refund amount in 'refund initiated' email shows value as zero
How to translate the signature in Email notifications?
Why is the Pay Now button not showing up in the emails?
Resend E-mail option from the E-mail Logs is grayed out?
How to delete an email notification?
Why are the price details sometimes missing in the emails sent to customers?
How to configure “Accept Quote link” validity in quote emails?
How to not send the cancel subscription emails to subscriptions that have a cancellation scheduled?
Entitlement
What is entitlement in Chargebee? How to configure it in Chargebee?
Creating features - Entitlement Management
Adding product entitlement for a feature - Entitlement Management
Activating Features - entitlement management
I am unable to access some feature in Entitlement.
How to modify product entitlements for a feature
How to view the entitlement section in a subscription?
How to find the plans that are associated with a feature using API?
What are the User Access Control limitations for Entities?
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Customer Essentials
