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Getting Started

All you need to know to get started.

Category

Getting Started
Product Catalog
Customers & Subscriptions
Customer Essentials
Payment Gateways
Hosted Pages
Invoicing & Taxes
3rd Party Integrations
Chargebee Reporting
Chargebee APIs & Webhooks
General Features
Migration & Bulk Operations
Security & Compliance
Internal Repo
Product Catalog 2.0

Getting Started

Online Documentation and Integration Guide

Chargebee API's Documentation
What are the new updates in Chargebee?
What are the different methods to integrate with Chargebee?
How to contact Chargebee's support team?
What gateways does Chargebee support?
Does Chargebee support recurring billing?
Who do I contact for getting developer assistance?
What is Chargebee?
What is the signup flow in Chargebee?
What are the Chargebee API limits?
Is stitch compatible with Chargebee v1 API?
Chargebee JS tutorials

Manage your Chargebee Account

What is an SPF Record and how do I add it?
Chargebee Signup, Email Verification & Account Claim Process.
How are invoice/credit note numbers set in Chargebee?
I am a Chargebee customer. How can I update my information (billing/account/payment) with Chargebee?
How can I change my Chargebee account password?
Can I use more than one payment gateway with Chargebee?
Can we change the organization address?
What is Chargebee's pricing?
How to login to Chargebee?
How to reset the 2 Factor Authentication on my Chargebee account?
How to Enable New Features.
Error: "Your request was made in live mode but you are using a test card". How to switch to Test mode?
How do I cancel my Chargebee account?
Change existing domain name
Unable to accept invite due to unclaimed site
What server uptime does Chargebee promise?
Can I transfer my settings between the TEST and LIVE sites?
I am not able to login to Chargebee app using the Edge browser
I created a second account with Chargebee accidentally, how do I delete it?
I am not able to receive OTPs when I test the site using Time machine
Can I allow my customers to delete their personal data from the self-serve portal?
Error: 'Access-Control-Allow-Origin'
“Wrong format” error while passing email id in checkout
I cannot transfer configurations from the Test site to Live site
How to switch between interfaces in the Chargebee site?
My Site name is not getting displayed in the Chargebee Dashboard
Account Hierarchy: Is there a limit to the number of child accounts I can add to a parent account?
Error: NetSuite request failed [This entity already exists]
How to stop receiving fraud monitoring email notifications from Chargebee?
What happens when the SMTP server is down?
How to create a second test site with Chargebee?
Why am I asked to set up an account when I am accepting an invite for my organisation?
How to send announcement to all the customers using Chargebee dashboard
How can I remove an integration?
My one-time password isn't working.
What are the limitations of account hierarchy?
How to disable Account Hierarchy?
How to remove fraudulent tag from a customer?
Transfer configuration between sites (live and test)
Cannot change street address in the Business Profile‌
Chargebee login error 'Oops. Additional security token not passed! Please refresh the page and try again'
Invoicing a grand parent when account hierarchy is enabled

SSL/TLS/HTTPS

Webhooks - SSL Communication Error
TLS 1.2 Handshake - Testing Code
My SSL certificate is not supported?

Branding

Setup my Logo to Chargebee
How to change the Chargebee branding?
How to request for the Custom Domain feature?

Billing Scenarios

My customer has already wired the amount for their subscription, however, the card on file also got charged. What should I do?
My customer issued a check for their subscription and it bounced. What should I do?
How to enable metered billing on PC 1.0?
Configuring metered billing - PC 2.0
Collect first payment at a later date for a new subscription
How to manage billing address of a customer?
How to unbilled charges for a customer and subscription?
Where is the Account Name field in Product Catalog 2.0
What is the difference between Billing email and billing contact?
Error: ‘usage_date’ must fall within the period when the ‘item_price’ was active in the subscription
Proration calculation logic
What is the impact of changing site timezone on subscription's Next billing dates?

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