Trials and Plans

Solutions to Plans & Trials in Chargebee.

• How to extend the trial period for a subscription?
• What is the maximum duration of a trial period that I can offer using Chargebee?
• Editing a Plan's Pricing & Billing Frequency
• Is it possible to limit the coupons only to certain plans via the UI?
• Can I change the trial end date for an existing trial subscription?
• How do I create/manage a subscription with users or licences ?
• Can customers get the trial period when moved to a paid plan with trial period from a free plan? When I do this, the subscription is going directly into Active state, instead of the In-Trial state.
• How do I setup paid trial for my plans, in Chargebee?
• Is there any option to add a trial period for a subscription/plan?
• How can I customize prices for some of my plans?
• Is it possible to move an active subscription into trial?
• How to Generate the hosted page URL?
• How to configure plans with different currencies in bulk?
• My customers are unable to see specific plans on the portal. Why?
• I am unable to find the drop-in script for the plan specific URL
• I want to edit and update Plans and Addons, which API key should I use?
• What happens when I delete a plan in Chargebee?
• Redirect URL not working while integrating the plan using drop-in-script
• Is metered billing site level or can I customize it for a few plans alone?
• Can I set trial period for addons?
• How will invoices be generated for addons in trial?
• The addon trial details are not reflecting when I cancelled and reactivated the subscription
• Limitations of addon trial
• Changing to a plan with different trial days
• Unable to remove trial for a plan
• How to configure trial period for a plan in PC 2.0?
• How do I configure end of trial action?
• How do I set a Free Billing Period(manual free trial) for an existing Active subscription?
• How to restrict trial email content for a 100% coupon customers?
• Effect of “Edit trial end date” on Billing Cycles of a subscription
• Need to extend trial days when the customers add their payment methods during trial period.

Cancellation & Reactivation

• Can I reactivate a cancelled subscription?
• Can I reactivate a subscription by keeping the original term dates of the subscription in place?
• What happens when I schedule a cancellation?
• Will customers get notified of a manually scheduled cancellation?
• How do I cancel a subscription in Chargebee?
• What's the difference between the subscription created, subscription activated and subscription started events?
• How do I configure refunds during cancellations?
• Is it possible to create a subscription in the Canceled state?
• How to cancel subscriptions and refund them in bulk?
• I am not able to refund my customer when I schedule a cancellation
• I can't schedule a cancellation 2 years from today. Why is this happening?
• View/ Export cancellation reasons - reason codes.
• How to retain credit on subscription cancellation?
• My custom reason codes are not showing up during the subscription cancellation process.
• How to send an email notification with a link to update the billing address?
• Expected execution of subscription cancellation reason codes
• Can I update or make changes to a canceled Subscription?
• Error : Cannot schedule cancellation beyond subscription end date
• Why I'm getting an error 'Subscription cannot be updated as it is scheduled for cancellation at end of current term'?
• I want my user to reactivate the canceled subscription from Portal
• Export reasons chosen by my customers when canceling their subscriptions - RS
• Error: Reactivate from date should be in past

Subscription Management

Subscription Management

• Change next billing for multiple subscriptions.
• Can I change the plan of an existing subscription on behalf of the customer ?
• How can I handle one-time purchases with Chargebee?
• How do I collect the setup fee upfront for a trial subscription?
• Can I construct the admin console URL for direct access to Chargebee page from your application?
• How do I add or remove coupons in Subscriptions?
• How to filter the list the plans in cancelled state by source?
• How do I setup Gift Subscriptions in Chargebee Using Checkout V2?
• How can I delete a subscription in Chargebee?
• How to restrict certain addons for specific plans?
• What is the difference between price override and creating customer specific plans or addons?
• Can I add multiple subscriptions to a single invoice?
• Enable Day Base Proration
• How do I get yearlong subscriptions where customer has to pay us monthly but for 12 months minimum?
• Calendar Billing date not applied for a few subscriptions
• How to retrieve the next billing date of a subscription?
• Can we have multiple subscriptions in Chargebee?
• Is there any option to stop a subscription.?
• How do I change my subscription status from Non-Renewing to Active?
• What happens to Subscription and other entities once the subscription is paused?
• How can we pause a subscription?
• Error- Non-recurring addon cannot be added now as invoice is not raised immediately
• Unable to create a subscription: “Cannot create the subscription as there is no valid card on file”. How do I proceed?
• Transfer Configurations from test to live site - Language Pack
• My customers cannot add addons to their existing subscription
• Subscription Status as Active when payment failed on renewal
• Bulk action to extend the trial period by a few days/months from the Subscription Index page
• Extra charges applied while creating a quote from an existing subscription
• How to change the term end date for a specific subscription?
• Can I get an automatic notification with the cancellation reason when a user cancels a subscription?
• Can I make changes to a subscription at a specific future date?
• How to add a non-recurring addon (or Charges for PC 2.0) when a subscription is in the canceled state?
• My customer is unable to edit coupons in an “in-trial” subscription
• When does a subscription cancel in Chargebee?
• How to cancel subscriptions with an unpaid invoice?
• Is it possible for Chargebee to track customer’s service usage with Metered Billing?
• My customer has added a payment method but they are not being charged automatically for payments. Why is this happening?
• Will a new plan price affect the existing subscriptions?
• What happens when Auto collection is switched OFF at the subscription level?
• How to differentiate a subscription that is canceled within the trial period or after activation?
• How can I make a subscription change immediately and pay later,using the customer portal?
• How to move a subscription from one customer to another?
• What happens when I change the price of a subscription after having issued an advance invoice?
• I am not able to change the price of an existing subscription.
• How to change a cancelled subscription to a non-renewing subscription?
• Can I restrict having one subscription per customer?
• Error: "Cannot be deleted as this subscription's invoice has allocation from non-subscription payments"
• How do I find how a specific change was made to a Customer or Subscription and by whom?
• How do I restore a deleted Subscription? Undoing Delete operation
• How do I create a zero-dollar or zero cost plan in Chargebee?
• How to set metered billing for a plan with base fee/without base fee? - PC 2.0
• Can I collect advance payment from customers for multiple months and do the billing monthly or quarterly?
• What is the maximum number of usages that can be recorded for a subscription?
• How to move a subscription from one customer to another? - with account hierarchy
• Don't provide credit notes while downgrading/changing a subscription
• How to create a subscription which will start in future?
• How to get event contents from Chargebee's UI?
• How to change plan pricing in PC 2.0?
• How to create an active subscription which will bill in the future?
• How to record advance payments made by customer that can be applied for future invoices?
• How to change a parent-child relationship? - Account hierarchy
• Can I cancel a paused subscription?
• Edit customer ID
• Is It Possible To Backdate A Subscription In Chargebee? - New feature
• How is tax calculated for a backdated subscription?
• How to reactivate subscriptions in bulk?
• How to create separate subscriptions interval from billing interval
• How can I cancel manually a subscription item (e.g. addon) to the end of term?
• Edit the resumption date of a paused subscription
• How to reactivate subscription when credit card detail is entered?
• Error : ChargeBee_InvalidRequestException
• Unable to edit the free quantity in per-unit price plans
• How to change the billing cycles on an existing subscription?
• How do I see which subscriptions were cancelled last month?
• Unable to find customer using last 4 digits of their credit card.
• How to perform a bulk operation to override subscription price for a specific plan?
• How to apply a coupon while reactivating a cancelled subscription?
• How to extend the pause date for a subscription?
• Difference between coupons and manual discounts
• How can I preview subscription before creating?
• "You must have one active reason to display on self-serve portal" error
• Can a Child's company name be displayed in the Parent's Invoice?
• How does Payment Terms with Auto Collection "On" work?
• Is it possible to move the subscription's start date?
• Error: “Sorry, the operation has been cancelled as it took more than expected time to complete. Please try again after some time.”