Chargebee Support Portal

Subscriptions API 37

• How to view & export subscription status?
• How to retrieve a coupon Id from the subscription_created webhook event?
• How do I remove/change/add an addon to a subscription that already has one or more addon via APIs (PC 1.0)?
• How can I cancel a subscription using the APIs?
• Retrieve Subscription details on custom thank you page.

View all 37

Trial and Plans 32

• How to extend the trial period for a subscription?
• What is the maximum duration of a trial period that I can offer using Chargebee?
• Editing a Plan's Pricing & Billing Frequency
• Is it possible to limit the coupons only to certain plans via the UI?
• Can I change the trial end date for an existing trial subscription?

View all 32

End Customer 16

• How can I create a customer in Chargebee?
• How to delete the personal data of my customers?
• How to give my customers the credits for the unused period when there is a subscription change?
• How is "Clear Personal Data" different from "Delete Customer"?
• Once PII is deleted for a customer, can a new subscription be created for them?

View all 16

Cancellation & Reactivation 19

• Can I reactivate a subscription by keeping the original term dates of the subscription in place?
• What happens when I schedule a cancellation?
• How do I cancel a subscription in Chargebee?
• What's the difference between the subscription created, subscription activated and subscription started events?
• How do I configure refunds during cancellations?

View all 19

Subscription Management 97

• How to change next billing for multiple subscriptions?
• Can I change the plan of an existing subscription on behalf of the customer ?
• How do I collect the setup fee upfront for a trial subscription?
• Can I construct the admin console URL for direct access to Chargebee page from your application?
• How to get a list of all subscriptions in the customer details page for Reseller type business- (above 20 subscriptions)?

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UI - Issues (Leap+Classic) 1

• Can we apply the setup cost while changing a subscription in PC 1.0 sites?

Contract Terms 4

• How to set termination fee for Contract terms?
• How to configure Contract Terms?
• Error “Subscription is in contract so you cannot pause” while pausing the subscription
• Unable to backdate subscription cancellation when a contract term is applied

Gift Subscription 2

• Is it possible to merge customers that have gift subscriptions?
• Possible to Change billing date of gift subscription?

Currencies 7

• How can I change the base currency of my Chargebee site?
• Can I update the currency of an existing subscription?
• What is multi-decimal support in Chargebee? How does it work?
• How to configure multi-decimal support in Chargebee?
• What are Zero decimal currencies?

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Migration 5

• How do I migrate subscriptions from Stripe to Chargebee while continuing to use Stripe as my payment gateway?
• How do I migrate subscriptions from a different billing system to Chargebee while using Stripe as my payment gateway?
• How to raise a migration request with Chargebee?
• Self Migration of data
• What are the prerequisites for self migration?

Entitlement 11

• What is entitlement in Chargebee? How to configure it in Chargebee?
• Creating features - Entitlement Management
• Adding product entitlement for a feature - Entitlement Management
• Activating Features - entitlement management
• I am unable to access some feature in Entitlement.

View all 11

Orders 8

• How to automate orders in Chargebee?
• Retrieving order information from Chargebee.
• We only ship products to our customers during a certain time of the month (or particular day of the month). How can this be setup?
• I'm cancelling a subscription, how can I ensure that the unfulfilled orders alone are refunded?
• How to resend Orders in Chargebee?

View all 8

Bulk Operations 25

• What bulk operations can I perform in Chargebee?
• How can I import multiple coupons into Chargebee using Bulk operations?
• File size limit exceeded. Allowed size is ‘20000000’ bytes.
• Bulk upload subscriptions for an existing customer: Parallel processing of data
• How to export subscriptions specific to a recurring addon?

View all 25

Custom Fields 11

• Pre-filling/Passing custom fields to hosted pages (via Plan URL)
• Can custom fields be displayed in the customer portal and checkout pages?
• Is it possible to filter set custom fields as filters via the APIs?
• How to delete a Custom Field?
• How to display custom fields to customers?

View all 11

Coupons and Coupon Sets 18

• How can I pass coupon directly to the checkout page, without the users having to enter it manually?
• How do I apply Coupons to subscriptions?
• How to create a Coupon in PC 2.0?
• Error - coupon Id is 'already exists' while creating coupon
• What are coupons sets?

View all 18

Pause Subscription 1

• Why do I see “Advance charges will be issued as credits to this customer at the time Subscription pause” message while pausing a subscription?

Account Hierarchy 1

• Reseller model

Configuration 1

• Updating the backend chargebee-typescript lib to version 2.22.0

Manual Discount 1

• Difference between coupons and manual discounts

Reason codes 2

• My custom reason codes are not showing up during the subscription cancellation process.
• Export reasons chosen by my customers when canceling their subscriptions - RS