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Solution home
Customers & Subscriptions
Subscriptions API
37
How to view & export subscription status?
How to retrieve a coupon Id from the subscription_created webhook event?
How do I remove/change/add an addon to a subscription that already has one or more addon via APIs (PC 1.0)?
How can I cancel a subscription using the APIs?
Retrieve Subscription details on custom thank you page.
View all 37
Trial and Plans
32
How to extend the trial period for a subscription?
What is the maximum duration of a trial period that I can offer using Chargebee?
Editing a Plan's Pricing & Billing Frequency
Is it possible to limit the coupons only to certain plans via the UI?
Can I change the trial end date for an existing trial subscription?
View all 32
End Customer
16
How can I create a customer in Chargebee?
How to delete the personal data of my customers?
How to give my customers the credits for the unused period when there is a subscription change?
How is "Clear Personal Data" different from "Delete Customer"?
Once PII is deleted for a customer, can a new subscription be created for them?
View all 16
Cancellation & Reactivation
19
Can I reactivate a subscription by keeping the original term dates of the subscription in place?
What happens when I schedule a cancellation?
How do I cancel a subscription in Chargebee?
What's the difference between the subscription created, subscription activated and subscription started events?
How do I configure refunds during cancellations?
View all 19
Subscription Management
97
How to change next billing for multiple subscriptions?
Can I change the plan of an existing subscription on behalf of the customer ?
How do I collect the setup fee upfront for a trial subscription?
Can I construct the admin console URL for direct access to Chargebee page from your application?
How to get a list of all subscriptions in the customer details page for Reseller type business- (above 20 subscriptions)?
View all 97
UI - Issues (Leap+Classic)
1
Can we apply the setup cost while changing a subscription in PC 1.0 sites?
Contract Terms
4
How to set termination fee for Contract terms?
How to configure Contract Terms?
Error “Subscription is in contract so you cannot pause” while pausing the subscription
Unable to backdate subscription cancellation when a contract term is applied
Gift Subscription
2
Is it possible to merge customers that have gift subscriptions?
Possible to Change billing date of gift subscription?
Currencies
7
How can I change the base currency of my Chargebee site?
Can I update the currency of an existing subscription?
What is multi-decimal support in Chargebee? How does it work?
How to configure multi-decimal support in Chargebee?
What are Zero decimal currencies?
View all 7
Migration
5
How do I migrate subscriptions from Stripe to Chargebee while continuing to use Stripe as my payment gateway?
How do I migrate subscriptions from a different billing system to Chargebee while using Stripe as my payment gateway?
How to raise a migration request with Chargebee?
Self Migration of data
What are the prerequisites for self migration?
Entitlement
11
What is entitlement in Chargebee? How to configure it in Chargebee?
Creating features - Entitlement Management
Adding product entitlement for a feature - Entitlement Management
Activating Features - entitlement management
I am unable to access some feature in Entitlement.
View all 11
Orders
8
How to automate orders in Chargebee?
Retrieving order information from Chargebee.
We only ship products to our customers during a certain time of the month (or particular day of the month). How can this be setup?
I'm cancelling a subscription, how can I ensure that the unfulfilled orders alone are refunded?
How to resend Orders in Chargebee?
View all 8
Bulk Operations
25
What bulk operations can I perform in Chargebee?
How can I import multiple coupons into Chargebee using Bulk operations?
File size limit exceeded. Allowed size is ‘20000000’ bytes.
Bulk upload subscriptions for an existing customer: Parallel processing of data
How to export subscriptions specific to a recurring addon?
View all 25
Custom Fields
11
Pre-filling/Passing custom fields to hosted pages (via Plan URL)
Can custom fields be displayed in the customer portal and checkout pages?
Is it possible to filter set custom fields as filters via the APIs?
How to delete a Custom Field?
How to display custom fields to customers?
View all 11
Coupons and Coupon Sets
18
How can I pass coupon directly to the checkout page, without the users having to enter it manually?
How do I apply Coupons to subscriptions?
How to create a Coupon in PC 2.0?
Error - coupon Id is 'already exists' while creating coupon
What are coupons sets?
View all 18
Pause Subscription
1
Why do I see “Advance charges will be issued as credits to this customer at the time Subscription pause” message while pausing a subscription?
Account Hierarchy
1
Reseller model
Configuration
1
Updating the backend chargebee-typescript lib to version 2.22.0
Manual Discount
1
Difference between coupons and manual discounts
Reason codes
2
My custom reason codes are not showing up during the subscription cancellation process.
Export reasons chosen by my customers when canceling their subscriptions - RS