What's the difference between the subscription created, subscription activated and subscription started events?

Modified on: Tue, 18 May, 2021 at 12:59 AM

The subscription details page contains the subscription timeline. Here's what each event under the timeline means.

PC 2.0 subscription page

PC 1.0 subscription page

Sign up on(Subscription Created): 
This is the date when the subscription was created. For API users, if you're listening to our webhooks, you will receive a subscription_created event every time a subscription is created.

Started on('Future' subscription starts): If a subscription is created by specifying the start date, it would be created in the "Future" state. The start date is when the subscription starts from Future state to Active state. If a subscription is created without specifying a start date, this date would be the same as the signup date. If you're listening to our webhooks, for subscriptions created by specifying a start date, you will receive a subscription_started event when the subscription starts.

Activated On
: This is when the subscription has been moved from "In Trial" to "Active" state. If you're listening to our webhooks, you will receive a subscription_activated event when a subscription is activated.

Here’s an example scenario for a subscription in different status and how the dates would vary.


Created At




1st March(Future status)

10th March(moves to active)

10th March


1st March(Trial status - 10 days)

1st March

10th March(Moves to Active)


1st March

1st March

1st March

Refer to this link for the complete list of events and when they will be triggered.

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