How to pause a subscription in a contract?
Error “Subscription is in the contract so you cannot pause” while pausing the subscription?
The error “Subscription is in the contract so you cannot pause” appears when you are attempting to pause a subscription that already has contract terms.
To pause a subscription that is on Contract terms, you need to cancel the subscription, reactivate without contract terms, and then you will be able to pause the subscription.
Step 1: To cancel the subscription click Cancel Subscription from the Subscription details page and choose to Terminate immediately, refer to this link for more information.
Step 2: Then reactivate the subscription without contract terms, refer to this link for more information. Now, you will have the option to pause the subscription.
Once you click on 'Cancel Subscription', you will get two options and choose 'Terminate immediately'.
Once the subscription is canceled, you can reactivate the subscription from the Subscription details page. To reactivate choose Reactive From, Trial end date (Optional) & Billing Cycles. Ensure you activate the subscription without applying the Contract terms to this subscription.
Now you can pause the subscription by referring to the steps from this link.