How do I cancel a subscription in Chargebee?

Modified on: Mon, 20 Apr, 2020 at 11:54 PM

This article also answers:

  • Is it possible to schedule a cancellation for the next renewal? 
  • Will the customer be charged during cancelation when I schedule it to happen on the next renewal?


You can do this from the subscription details page in your Chargebee web interface. 

Navigate to the subscription details page by clicking the subscription ID and hit Cancel Subscription (on the right panel)Here's a screenshot for your reference.

After you click "Cancel Subscription", you will see the options to either cancel the subscription immediately or on the next renewal.

If you want the subscription to be canceled immediately, you can click "Cancel immediately". However, if you want it to cancel after it's current billing term is over, you can choose "Cancel on Next renewal". Selecting this option will move the subscription to Non Renewing state which means the customer will not be charged anymore and the subscription will be automatically canceled on renewal.

More information here

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