Shipped goods can sometimes get lost or damaged during their transit. In such cases, you can resend the complete order or specific items in an order instead of canceling the order altogether or providing a refund. You can enable the Resend Orders from Chargebee setting and configure the following:
- Select how many days after resend you want to ship the order: The order gets shipped after the specified number of days from when the order is set to be resent. You can select up to 31 days. You can override this site-wide setting for individual orders while resending the order.
- Choose the maximum number of days after creation that an order can be resent: You can only resend the order till the specified number of days from the order generation.