What happens when I schedule a cancellation?

Modified on: Fri, 12 Aug, 2022 at 5:40 PM

Scope

How to schedule a cancellation for a subscription?

How to schedule a cancellation for a specific date?

How to schedule a cancellation for the end of the term?


Summary


You can schedule a subscription cancellation for the following scenarios


1. Immediately

2. On a specific date

3. End of term


Solution


Immediate Cancellation:


When a subscription is cancelled immediately, all renewals will stop and the subscriptions will move to a "Cancelled" state.  


Cancel Subscription on a specific date:


You can configure subscription cancellation settings by navigating to Settings > Configure Chargebee > Subscription Cancellation.


  •  Choose 'When a subscription has to be canceled' as 'Cancel on a specific date'. Then click Apply & Confirm to reflect the changes. 
  • You can also configure how the prorated charges, credits, unpaid invoices & unbilled charges after the subscription is cancelled. 
  • You can also override these site-level settings from the subscription level.

Cancel Subscription at the end of the term:


You can configure subscription cancellation settings by navigating to Settings > Configure Chargebee > Subscription Cancellation.


  •  Choose 'When a subscription has to be canceled' as 'Cancel at the end of the term'. Then click Apply & Confirm to reflect the changes. 
  • You can also configure how the prorated charges, credits, unpaid invoices & unbilled charges after the subscription is cancelled. 
  • You can also override these site-level settings from the subscription level.



When a subscription has been scheduled for cancellation, it is moved to the “Non-Recurring” state (if the subscription is in an active state) and will not be billed further. 


If a subscription is in “Trial”, the status of the subscription will remain the same and will be canceled at the end of the trial period. 


Note:
Invoices that are outstanding (Not paid, Payment Due) will still remain in the same status until they are Written Off, Voided, Deleted, or Paid.
For invoices that are in dunning, payment retries will continue to take place until dunning retries are exhausted.
Currently, reason codes for cancellation are not available for the subscriptions scheduled to cancel
The cancellation can be done via Web Interface or via an API request using the Cancel Subscription API.



Other scenarios where a subscription will be cancelled immediately.


  • Not Paid (Dunning)
  • No Card
  • No Of Billing cycles
  • Fraud Review Failed
  • Non-Compliant EU Customer
  • Tax Calculation Failed
  • Currency incompatible with Gateway
  • Non-Compliant Customer


Scheduled Changes Overriding impact                 


Ideally, when a cancellation is scheduled and there is an increase or decrease of change of plan later, it does not have any impact on the scheduled cancellation.                        


The line_items will change but the cancellation will still be there.  

                     

Note: There is one exception to this which is if an advance invoice is generated, then you do a change in the subscription so that your advance invoice jobs get removed.


In advanced invoices generated scenarios, if the subscription cancellation is scheduled for the future, the advance charges for the billing cycle that fall beyond the scheduled cancellation are issued as credits. The invoicing schedule that falls after the subscription cancellation gets removed. However, the advance invoicing schedule that falls until the scheduled cancellation remains undisturbed.

                                                           

Related articles and documentation:

Subscription Cancelation

Can I reactivate a cancelled subscription?






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