You can raise a cancellation request from your Chargebee app.

Note: If you have a dedication CSM/Account Manager, we highly recommend reaching out them.

Click your user profile (bottom left corner) » Manage Account » Cancel Chargebee account.

Once you submit the cancellation, one of our account executives will reach-out to you to process the cancellation.


Only the owner of the account will have access to raise a cancellation.

Cancel option will be available on your live site (once enabled).

To Reactivate/Resume using our Chargebee account you can contact Chargebee support.

Fee free to contact Chargebee support.