You can raise a cancellation request from your Chargebee app.

Note: If you have a dedicated CSM/Account Manager, we highly recommend reaching out them.

Click your user profile (bottom left corner) » Manage Account (live site) » Cancel Chargebee account.

Click your user profile (bottom left corner) » Edit Profile  (Test site) » Cancel Chargebee account.

By default, raising a request for site deletion from Chargebee UI, all sites such as TEST site will also be included for deletion. In order to delete a specific site, you can reach out to us at support@chargebee.com.

Once you submit the cancellation, one of our account executives will reach out to you to process the cancellation.

Note: 

Only the owner of the account will have access to raise a cancellation.

If you have enabled your Live Chargebee site, you will need to access this page from your live site

To Reactivate/Resume using our Chargebee account you can contact Chargebee support.