You can raise a cancellation request from your Chargebee app.
Note: If you have a dedicated CSM/Account Manager, we highly recommend reaching out them.
Click your user profile (bottom left corner) » Manage Account (live site) » Cancel Chargebee account.
Click your user profile (bottom left corner) » Edit Profile (Test site) » Cancel Chargebee account.
By default, raising a request for site deletion from Chargebee UI, all sites such as TEST site will also be included for deletion. In order to delete a specific site, you can reach out to us at email@example.com.
Once you submit the cancellation, one of our account executives will reach out to you to process the cancellation.
Only the owner of the account will have access to raise a cancellation.
If you have enabled your Live Chargebee site, you will need to access this page from your live site
To Reactivate/Resume using our Chargebee account you can contact Chargebee support.