I am an end-user and my OTP isn't working
I am a merchant who is not using Time Machine but OTP isn't working
If you are a merchant and testing this on a time machine then please click here to know more.
There are two types of issues with OTP not working.
Invalid OTP entered
Double-check email ID and OTP - Please check the email id and the OTP entered. Delete all the OTP emails that were received so far in the email, initiate a new OTP, and try to login again with the latest OTP.
Note: The maximum number of incorrect login attempts is 5 and post that the account will be locked. The expected lockout period is 30 mins and you can retry post 30 mins. This is a security process followed in order to prevent excessive requests made to the system.
OTP email not received
If you are not using a time-machine then there are two possibilities
Also, please check if you are trying to log in to the correct domain region that your site is registered at. Trying to reset the password using the incorrect domain region might also be the reason for not receiving the reset password email. Refer to the screenshot below.