I am an end-user and my OTP isn't working
I am a merchant who is not using Time Machine but OTP isn't working
If you are a merchant and testing this on a time machine then please click here to know more.
There are two types of issues with OTP not working.
Invalid OTP entered
Double-check email ID and OTP - Please check the email id and the OTP entered. Delete all the OTP emails that were received so far in the email, initiate a new OTP, and try to login again with the latest OTP.
Note: The maximum number of incorrect login attempts is 5 and post that the account will be locked. The expected lockout period is 30 mins and you can retry post 30 mins. This is a security process followed in order to prevent excessive requests made to the system.
OTP email not received
If you are not using a time-machine then there are two possibilities