This article covers 

How to resolve the Chargebee login error 'Oops. Additional security token not passed! Please refresh the page and try again' 

Summary

A site user can face this error while attempting to log in to the Chargebee site. The issue could happen if cookies are turned OFF in their browser. Enabling cookies on your browser will fix this issue.

Solution



To enable cookies in your Chrome browser, follow the below steps.

1. Open Chrome.

2. At the top right, click the three-dotted icon and then Settings.

3. Under "Privacy and security," click Site settings.

4. Click Cookies.

5. Choose 'Allow all cookies'

(or)

Scroll down > Customised behaviours > Sites that can always use cookies > add your Chargebee site.

To enable cookies in your Firefox browser, follow the steps from the link:

https://support.mozilla.org/en-US/questions/1287973#:~:text=Click%20Tools%20%3E%20Options.,Allow%20sites%20to%20set%20cookies 

To enable cookies in your Safari browser, follow the steps from the link:

https://support.apple.com/en-in/guide/safari/sfri11471/mac