How to not send the cancel subscription emails to subscriptions that have a cancellation scheduled?

Modified on: Mon, 21 Nov, 2022 at 5:46 PM


Do not send subscription cancel emails to subscriptions with scheduled cancellation


This can be done using the Email Segmentation feature in Chargebee.
Navigate to Settings->Configure Chargebee-> Email notifications-> Click on Manage segment-> Create new filter->Select the filter as 
has scheduled changes as false from the subscriptions tab -> Save the filter (select 'Make this filter accessible to all) so that only subscriptions without scheduled changes will get the Cancellation emails.

Note: Segmentation feature is available only for certain plan. Click here to know more. 

Here’s more information about Email Segmentation.

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