Subscription renewal reminder email shows incorrect (unchanged) upcoming subscription amount

Modified on: Mon, 4 Jul, 2022 at 6:08 PM

This article covers 

Why do subscription renewal reminder emails show an incorrect upcoming subscription amount?

Subscription price changed, yet subscription renewal reminder shows old subscription price


Summary


You need to include the subscription/invoice estimate fields in the subscription renewal reminder email notification body so that it would show the correct subscription renewal amount in the email.


Solution


If you have 
scheduled a subscription change for a customer, which is scheduled to happen on subscription renewal, and this change has been done before the Subscription Renewal Reminder was sent.

So, in order to ensure that the Subscription Renewal Reminder email to be sent to the customer includes the correct/new subscription price.

You need to include the 
subscription/invoice estimate fields in the subscription renewal reminder email notification body so that it would show the correct to-be changes in the email. Otherwise, it would show the current subscription price only.

Go to - Settings > Configure Chargebee > Email Notifications > Subscription Renewal reminders > Edit. Add the mail merge field as mentioned and “Publish” the changes.



Note: Please ensure to add the correct desired fields, and remove the unwanted fields from the Email Notification body, so that it does not confuse your customer.


Related articles and Documentation
Button to cancel the subscription within the email notification

How can we configure reminder emails when a subscription renews?


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