How do I find out if emails have been delivered to the customer?

Modified on: Thu, 8 Jun, 2023 at 3:56 PM

The statuses below are exclusively for Chargebee SMTP users and signify whether the email has been delivered to the customer.

Delivered: The email has been successfully delivered to the customer.

Opened: The delivered email has been opened by the customer. For this to work, you need to enable the Show email opens option under Settings > Configure Chargebee > Email notifications > Change SMTP settings.

Dropped: The email has not been delivered to the customer. Possible reasons might be the user unsubscribing from your emails or the email being flagged as spam by a third-party spam application.

Bounced: The email has not been delivered due to server denial. A possible reason might be the incorrect "Send to" address.

For Dropped and Bounced emails you can find the exact reason for non-delivery by hovering over the exclamation icon.

This feature is only supported if your site is hosted in a US data centre. If your domain is in the EU or AU data centers, you won’t see this option. However, as a workaround you can configure a custom SMTP server that supports delivery tracking.

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