Emails not being sent when manual changes are made to a subscription

Modified on: Mon, 20 Jul, 2020 at 8:15 AM

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Email not being sent when canceled from the UI or API

Cancel subscription email not sent 

Customers aren’t notified with an email when they cancel the subscription from the portal.


Chargebee sends out email notifications automatically or when you carry out a change to a subscription manually. For example - when a customer is created, for a subscription creation/update/cancellation/reactivation, when an invoice is generated/paid, and so on. 

For these email notifications to be sent out from Chargebee the corresponding email notification needs to be enabled. This would apply to emails that are generated due to a system-generated activity or manual actions such as force cancellation or subscription changes that are carried out using the UI (by you) or the self-serve portal (by your customer).

For example, if you have changed a subscription of a customer manually from Charegbee’s web interface, your customer wouldn’t receive email notification of the same unless you enable “The subscription is changed” from Email Notifications as specified below.

To enable your email notifications Go to, Settings > Configure Chargebee > Email Notifications > Select the email block for which you want to send notifications

Note: If you are a v1 email notifications user we recommend you moving to the more enhanced version of v2 (Email Engage

Related articles and Documentation

How to get an email notification about a particular event?

How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?

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