How to set up a reply-to email address in Chargebee?

Modified on: Fri, 29 May, 2020 at 2:09 PM

This article covers 

How to set up a different email address for all my outgoing emails?

Should I verify my reply-to email address with Chargebee?


If you would like to add a reply-to email address to potentially improve your email strategies and resolve customer queries, you could do so by configuring the specific email address from the Manage From Addresses section.

  1. To add the reply-to email address to an existing From address

Navigate to Settings > Configure Chargebee > Email Notifications > Manage From Addresses > Click on the Edit button > Add Reply-to address > Update the changes. 

Here‘s a video explaining the same.

  1. To add a reply-to email address to a new From address

If you are looking to add a new “from address” email altogether make sure you click on the Add New option and change the “from address” using the same navigation as above.


From addresses should be verified before you send out email notifications. The reply-to email address doesn’t require verification but make sure to enter the right email address so that when your customer clicks ‘Reply’ the reply message is sent to the reply-to address ‘’ instead of the from address ‘’.

Related articles and Documentation

Can I add two email addresses in the master template?

Why users are not able to change their email addresses themselves on the customer portal?

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