Is it possible for me to send different email templates for dunning retries with the V1 emails?

Modified on: Tue, 20 Mar, 2018 at 3:13 AM

Yes, it is possible to customize different email templates for dunning retries. You can do this under Settings >> Email Notifications (under Customer-facing essentials)


Just enable the Payment Failed email notification and make use of the mail merge fields for every dunning retry using different email templates. Refer here to know more.


If you are using the V2 emails, here's the article you can check for this. 

C
Chargebee is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.