Does Chargebee send follow-up emails after the subscription is cancelled?

Modified on: Mon, 22 Aug, 2022 at 5:17 PM


Email notifications for cancellation follow-up

Does Chargebee send follow-up emails after the subscription is cancelled?


Chargebee allows you to send follow-up email notifications after the subscription cancellation date. You can configure the email notifications from Settings > Configure Chargebee > Email Notifications > Subscription Cancellation.


If the subscription is cancelled either at the end of the term, on a specific date, or immediately the email ‘Notification sent after Cancellation' will be sent to the customers if you have enabled the notification on your Chargebee account.

To enable this notification, navigate to Settings > Configure Chargebee > Email Notifications > Subscription Cancellation (under Customer Retention). You can configure multiple follow-up emails and also set the number of days to be notified (after) from the date of cancellation.

You can even configure multiple notifications from Add Notifications by choosing the event as Add a follow-up email for subscription cancellation and setting email Segmentation to send it to a specific list of customers. 

Note: Some features such as Multiple Reminders/Follow-ups, Segmentation, Email attachements are availble only on selected plans. To know more, visit Chargebee's Plans and Pricing page.

Refer to this link to know more about configuring email notifications in Chargebee.

Related Articles

Will customers get notified of a manually scheduled cancellation?

Do the customer be notified if the subscription is cancelled immediately?

How do I cancel a subscription to Chargebee?
What happens when I schedule a cancellation?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.