Why are the price details sometimes missing in the emails sent to customers?

Modified on: Mon, 31 Oct, 2022 at 11:27 AM

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Why is the Smart Section sometimes missing in the emails sent to customers?

Sometimes, price details are missing in the emails sent to customers. Why is it happening?


This happens because the price of the subscription for the term is zero. The smart section only appears if there is an amount charged for the term. 

The subscription could have zero-dollar pricing because:

  1. The plan it belongs to has zero price.

  2. Its price was overridden at the time of creation or sometime later with Edit Subscription - (check under events).

  3. It has a 100% coupon or discounts applied to it.

Related articles and Documentation

Will invoices be generated for $0 subscriptions?

How to disable email notifications for zero-dollar value invoices?

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