This article covers:

How to add an Additional Contact?

How to configure billing and account email?



By default, Chargebee sends subscription related email notifications to the primary email address on the Customer record. If you need additional users to receive a copy of the emails that are being sent to the customer’s(current) email, you can add them as additional contacts using the Add Contact option on the “Customers” page. 





You can also set additional contacts as Billing and Account contact.


The Billing contact would receive only payment and invoice related email notifications. This includes the following emails:


  • Invoice Receipt

  • Payment Succeeded

  • Payment Failed

  • Payment Refunded

  • Payment Initiated

  • Refund Initiated

  • Card Expiring

  • Card Expired


Account Contact would receive only account or subscription related emails notifications. This includes the following emails

  • Subscription Created

  • Subscription Started

  • Subscription Trial Ending

  • Subscription Renewal

  • Subscription Activation

  • Subscription Changed

  • Subscription Cancellation

  • Shipping Address Updated



For this, check the desired checkbox in the Add Contact window as in the screenshot below:





Related Solution Articles & documentation:

Add contact

Email notifications V2 Options