When does dunning not work?

Modified on: Mon, 19 Mar, 2018 at 9:12 AM

There are three situations where dunning does not take place automatically:

a) When a payment fails for one time charges or addons (added “immediately” and not on the next renewal) applied to a subscription.

b) When an attempt to manually collect a Not Paid invoice fails.

c) When a payment fails during activation (after trial ends).

Find more on dunning management here.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.