Does Chargebee automatically update an expired card?

Modified on: Mon, 8 Jul, 2019 at 3:15 PM

This article covers:

Stripe/Braintree card updater

Updating expired cards for gateways other than Stripe & Braintree

If you are using Stripe or Braintree as your gateway with your Chargebee account, the expired cards will be automatically updated using the account updater feature. Stripe and Braintree work with the card networks (VISA, MASTER etc.) and update the expired cards on their end without the customers’ involvement. 

The new card’s details can be updated in Chargebee by configuring a webhook URL provided by Chargebee, in your Stripe/Braintree account. Once this is done, Chargebee will receive the updated  card data from  the gateway. 

Note - 

Currently the Braintree account updater feature is available only for merchants registered in the US. 

If the Chargebee Webhook URL is not updated on the gateway that supports the card updater service, payments will be still be processed but Chargebee will reflect the old card details.

If you are not using Stripe/Braintree (USA) with your Chargebee account, the expired cards will need to be updated by your customers through one of the methods listed here

To automatically notify them of a card expiry, you can enable the card expiry reminder email notifications under Settings (on the left panel) > Configure Chargebee  > Customer-facing essentials > Email Notifications > Customer Retention.  

Related articles and documentation:

Stripe Card Update

Braintree Card Update

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