Chargebee Payments - Chargebacks raised by customer

Modified on: Wed, 28 Sep, 2022 at 5:32 PM

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How can I handle a dispute raised by my customer - Chargebee Payments?


In case any customer raises a Chargeback, you can either choose to accept it or dispute it. You can handle disputes outside of Chargebee and record a refund in Chargebee. 


1. You can accept the dispute and the cardholder is refunded through the dispute process.

2. You can refund outside of the dispute (through your regular refund process) and then reference the Refund Reference Number to respond to the dispute (this tells the issuer that the refund was processed outside of the dispute cycle). The issue with this is that you are debited twice until the money is credited back.

You can find more information on how to refund via Chargebee here.

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Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud, and refunds when working with Chargebee?

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