Can my customers update their payment method information through the Chargebee customer portal?

Modified on: Tue, 14 Dec, 2021 at 3:27 PM

Yes, this is possible. 

Once they are in their portal account, they can update their Card details by selecting the 'Edit' option from under the Payment Method Information (Single Page)/ Payment Methods(Inapp) section in the portal. Screenshots below. 

Customer Portal - HP V2(Single page)

Customer Portal - HP V3 (In App)

If you're not using the Customer Portal, you can also email customers with a secure link asking them to update their payment details. This can be done using the Request Payment Method option on the customer details page. 

Here's more on that.

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