How to import GoCardless mandates into Chargebee?

Modified on: Tue, 18 Jul, 2023 at 3:13 PM

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Steps involved in importing GoCardless mandates into Chargebee

How to import GoCardless mandates into Chargebee for existing customers in Go cardless?


  1. Ensure GoCardless is connected to your site and customer record exists in GoCardless and in Chargebee

  2. Make sure Display Direct Debit as a payment method for customers is configured:

  3. Make sure the Direct debit payment option is enabled at the customer level:

  4. Get the mandate Id from GoCardless

  5. Import this into Chargebee using bulk operation using Customer > Update Customers Payment Method bulk action

Here's a loom video that explains the same.

Related Articles and Documentation

My customer status is “Active” in GoCardless but “Pending verification” with Chargebee. What’s causing this?

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