Scope

We are seeing the error message 'setup_intent_authentication_failure' from Stripe during update attempts.

The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again

Summary

Customers might face errors while updating payment methods:

• setup_intent_authentication_failure

• The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again

This is a valid error from Payment Gateway (Stripe). Customer might have to use a new payment method or check in with their bank/card issuer to see why it’s not going through.

Solution

setup_intent_authentication_failure' is a gateway error thrown during update card attempts.

Error message -->"Wir konnten Ihre Zahlungsmethode nicht authentifizieren. Wählen Sie eine andere Zahlungsmethode und versuchen Sie es erneut."

("The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again.")

https://stripe.com/docs/error-codes#setup-intent-authentication-failure

The setup_intent_authentication_failure is a valid error being thrown from Stripe, so there’s not much that can be done from the Chargebee side to resolve this. The customer might have to use a new payment method or check in with their bank/card issuer to see why it’s not going through.