Chargeback automation is not working for a few invoices
Chargeback is not working for an invoice that is a part of a consolidated invoice.
There are two major reasons for chargeback automation to fail. Prerequisite and some categories of invoices.
One of the important prerequisites for chargeback automation to work is to configure webhooks for your gateway. Ensure the webhooks are configured.
Chargeback automation currently has a few limitations. Please check if the invoice for which Chargeback isn't working, falls under one of the following categories
In the above case, it is recommended to manually record the refund.
Note: Chargeback automation is currently available for Enterprise plans only.