Scope
How do I prepare for the e-mandate changes by RBI?
What should I do?
Note: RBI has made new changes from 1st Oct 2021 on the E-mandate. Read about the E-mandate and guidelines here.
Solution
- Webhooks needs to be configured as all recurring payments are going to take X+3 days to get a confirmation
- Communicate these requirements to your customers and the need to come back online to setup mandate after Oct 1
- Make sure to have Dunning configured in Chargebee. Dunning emails will have to be configured so that end customers can be notified of any payment failures
- Increase the dunning period to provide more grace period for their customers to come back online pay for the payment due to invoices
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