Chargebee Support Portal

Subscription Management

Subscription Management

• How to add a non-recurring addon (or Charges for PC 2.0) when a subscription is in the canceled state?
• My customer is unable to edit coupons in an “in-trial” subscription
• When does a subscription cancel in Chargebee?
• How to cancel subscriptions with an unpaid invoice?
• My customer has added a payment method but they are not being charged automatically for payments. Why is this happening?
• Will a new plan price affect the existing subscriptions?
• What happens when Auto collection is switched OFF at the subscription level?
• How to differentiate a subscription that is canceled within the trial period or after activation?
• What happens when I change the price of a subscription after having issued an advance invoice?
• I am not able to change the price of an existing subscription.