I am not able to change the price of an existing subscription.

Modified on: Thu, 24 Aug, 2023 at 8:54 PM

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I need to update the price in the subscriptions. But I cannot find the option under Change subscription. What am I missing?

Why I cannot edit subscription?


In Chargebee, you can use the Price Override feature to handle customer-specific pricing for their subscriptions. If you are unable to see the edit pricing option for subscriptions, ensure you enable the Allow Price Override option under “Billing LogIQ”.

1.Price overriding is only allowed for plans/addons that have a flat fee or per unit pricing model
2.Prices of plans and add-ons cannot be overridden via the Hosted pages and Customer portal
3.Coupon value cannot be overridden

To enable price override for your Chargebee site, navigate to Chargebee Dashboard,

> Settings 

> Configure Chargebee 

> Billing LogIQ 

> Allow Price Override

You can also enable "Tier Range Override". This feature is in beta; please reach out to support to enable it.

Once you enable this, you will be able to see the Unit Price under Change Subscription.

To know where to override the prices for your products, refer to this document.

Related articles and Documentation

Will a new plan price affect the existing subscriptions?

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