How to cancel subscriptions with an unpaid invoice?

Modified on: Tue, 21 Jul, 2020 at 2:20 AM

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How to filter the existing unpaid invoices and cancel the adjoining subscriptions?


Unpaid invoices are a result of payment failure. If you have multiple unpaid invoices you can void or delete them from the Chargebee UI or using the bulk operation.

You can use the Filters option in Chargebee’s admin console to obtain the list of the existing active offline/online subscriptions with unpaid invoices.

To avoid having unpaid invoices and retaining the subscription status as Active in the future, we recommend you to set your Dunning settings as the final action.

To filter unpaid invoices, Go to Chargebee Dashboard,

Invoices, credit notes, and quotes 

> Select Unpaid Invoices filter

Tip: You can add as many filters as necessary to narrow down your list

At this point, you can choose to take actions from within the Chargebee UI, your options are,

  • You can follow up with your customers by sending an email to collect payments

  • You can choose to void invoices

Invoice filters - Chargebee’s Leap UI

Once you have the list of customers in Chargebee (as mentioned above) 

> Click on the Export Invoices CSV (downloaded list)

> A zip file gets downloaded with the filtered information

> Open the Invoices.csv file and using the IDs (Invoice number - Column C) filter the invoices that need to be voided

> You can now use the “Void Invoices” bulk operation to void the invoice

1. You can also choose to delete an invoice instead of void them, however, we don't recommend deleting data from Chargebee.
2. Chargebee also gives you an A/R aging report that gives you a list of invoices that are unpaid by period.

Here’s a detailed document on bulk operations to help you out.

Related articles and Documentation

My customer’s invoice doesn’t move to a pending state. Why?

How do I refund an invoice? 

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