What happens when Auto collection is switched OFF at the subscription level?

Modified on: Sat, 5 Sep, 2020 at 12:15 PM


This article covers 

What happens when Auto Collection is set to On at the subscription level but switched Off at the customer level?


Summary


In Chargebee, the subscription level auto collection takes preference for a subscription-related invoice.


Example: If the subscription level auto collection is OFF and the customer level auto collection is ON, the invoice that is generated will not be attempted for payment collection and the invoice status will remain in the Payment due state


You can also assign payment methods to a subscription provided, the customer has multiple payment methods on file.This is useful when the customer wants to process payments for subscriptions using different payment methods. Here is more information on the same.


Note: The subscription level payment method should be manually selected unless the customer defaults are selected to ensure changes made at the customer level do not affect the subscription.




Related articles and Documentation


My customer has added a payment method but they are not being charged automatically for payments. Why is this happening?

Unable to create a subscription: “Cannot create the subscription as there is no valid card on file”. How do I proceed?


K
Kirthiga is the author of this solution article.

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