My customer is unable to edit coupons in an “in-trial” subscription : Chargebee Help Center

This article covers

The coupons that I added are not displayed under the customer portal in the plan during checkout. Why?

Summary

Making changes to trial subscriptions is possible with v3 modal checkout. You can enable or disable this from the portal settings however, this functionality is not supported in v2 or single page checkout.

Note: We recommend you switch to the latest v3 Checkout/portal option to enable this.

Changes supported in an in-trial subscription v3

Add/Remove coupons
Add Recurring/Non-recurring addons
Add/Change the quantity

How to make changes to trial subscriptions for the display in the customer portal(in-app modal)

To do this Go to, Dashboard,

> Settings

> Configure Chargebee

> Checkout and Self-serve portal

> Portal

> Enable “Allow customers to change subscriptions”

> Apply subscription changes to Trial, Active

> Click Publish to effect the changes.

You can see the changes that effect under the Preview option of Checkout/Portal.

Knowledge center

My customer is unable to edit coupons in an “in-trial” subscription

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