When does a subscription cancel in Chargebee?

Modified on: Mon, 20 Jul, 2020 at 11:56 AM

This article also covers


When do subscriptions automatically cancel in Chargebee?


Summary


There are six ways in which a subscription can be canceled,


Forced cancellation:

  1. When you manually cancel a subscription via Web Interface

  2. Via Cancel Subscription API

  3. When your customers cancel their subscription from the Customer Portal


System cancellations:

  1. Due to non-payment in the Dunning process

  2. When the number of billing cycles reaches zero at the end of a renewal period 

  3. When subscription comes up with renewal with no credit card on file and Auto collection ON


For more about charges during cancellation, click this link 

Related articles and Documentation 

Can I reactivate a canceled subscription?

How can I reactivate a subscription using the APIs?

K
Kirthiga is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.