When does a subscription cancel in Chargebee?

Modified on: Mon, 20 Jul, 2020 at 11:56 AM

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When do subscriptions automatically cancel in Chargebee?


There are six ways in which a subscription can be canceled,

Forced cancellation:

  1. When you manually cancel a subscription via Web Interface

  2. Via Cancel Subscription API

  3. When your customers cancel their subscription from the Customer Portal

System cancellations:

  1. Due to non-payment in the Dunning process

  2. When the number of billing cycles reaches zero at the end of a renewal period 

  3. When subscription comes up with renewal with no credit card on file and Auto collection ON

For more about charges during cancellation, click this link 

Related articles and Documentation 

Can I reactivate a canceled subscription?

How can I reactivate a subscription using the APIs?

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