V1 Email Notifications

I want to configure my own SMTP settings. Is that possible?
Yes, it is possible to use your own SMTP server along with Chargebee.   In order to integrate with a third-party SMTP service, you need to have the foll...
Tue, 6 Mar, 2018 at 11:19 PM
Is there a way to include a link to update the payment details in the email notifications (V1)?
Yes, there is. Just go to Settings >> Customer-facing essentials >> Email Notifications >> hit Customize Template corresponding to the ap...
Tue, 27 Mar, 2018 at 6:22 AM
How can I use a custom SMTP for our email notifications from Chargebee?
You can configure your own Gmail account or any third party SMTP service in Chargebee. You'll need the following information to configure SMTP in Charg...
Wed, 5 Sep, 2018 at 12:13 PM
I want to see all the emails that have been sent to a customer. Is that possible?
Yes, you can log into the admin console and view all the emails sent to a customer under the Emails tab on the Subscription details page.  Furthermore,...
Thu, 4 Jan, 2018 at 11:36 PM
Can I customize the email templates available in Chargebee?
Most definitely! We support both plain text and HTML based email content and you can easily customise the email with your own content. You can also use ma...
Mon, 8 Jan, 2018 at 12:04 PM
Is it possible for me to send different email templates for dunning retries with the V1 emails?
Yes, it is possible to customize different email templates for dunning retries. You can do this under Settings >> Email Notifications (under Custome...
Tue, 20 Mar, 2018 at 3:13 AM
How can I insert an image into an email template?
Chargebee supports both plain text and HTML based email content and you can easily customize the email templates as needed. You can insert images in...
Tue, 28 Jun, 2016 at 11:24 AM
I want email notifications to be sent to additional contacts other than my customer. Is this possible?
Email notifications are sent out from Chargebee to the email address present in the customer's account information whenever an event occurs. So if...
Thu, 5 Jul, 2018 at 3:51 PM
Can I send out email notifications from Chargebee in any language?
Chargebee lets you change the text in the email notification template to a language of your choice and the email sent out to customers will render accordi...
Thu, 4 Jan, 2018 at 10:59 PM
What’s the difference between Payment Succeeded and Invoice Receipt email notifications? Does it make sense to have both enabled?
The Payment Succeeded email notification is triggered only when a payment is processed successfully. However, the Invoice Receipt email notification is tr...
Mon, 8 Jan, 2018 at 12:09 PM