Chargebee Support Portal

Scope I am an end-user and my OTP isn't working I am a merchant who is not using Time Machine but OTP isn't working If you are a merchant and ...

Account Hierarchy is not supported if Xero integration is enabled. You cannot send quotes to child accounts for which the payment or invoicing responsibil...

You can disable Account Hierarchy after deleting all parent-child relationships in your Chargebee site. To disable, navigate to Settings > Configure Char...

Scope How Chargebee identifies a customer as suspicious? Summary You can remove the fraudulent tag from a customer by doing one of the following 1. Open...

Scope Why am I unable to change my street address in the business profile? Solution Chargebee does not support updating the org address when one of...

This article covers  How to resolve the Chargebee login error 'Oops. Additional security token not passed! Please refresh the page and try again'  ...

This article covers  Is it possible to invoice a grandparent in Chargebee? Solution While one can easily set up an account hierarchical relationship ...

This article covers  I'm trying to change ownership to my main brand account but am getting this error. I'm not sure what the issue is since both ...

Scope How many internal users can be added to the Chargebee site for any organization on the different plans? How many team members can be added to the St...

Scope What is the physical location of the data centers that Chargebee offers? Solution Chargebee uses Amazon Web services for hosting merchant data. ...