Chargebee Support Portal

Scope What are the ways in which a customer record is created in Chargebee? Does a new subscription automatically create a customer record with Chargebee?...

This article covers  I cannot clear my customer’s personal data. What’s causing this? Why is the “Clear Personal Data” button not consistently available? ...

Summary When you use the Change subscription option through the admin console or the APIs, you will have an option to choose "Apply prorated credit...

Clear Personal Data is designed to allow you to enact your data privacy policies by giving you a way to purge sensitive customer information from defunct cu...

Yes, a new subscription can be created for such customer records. Once a subscription is created, the customer record would turn ineligible for PII deletion...

If you wish to delete a customer record in Chargebee, open the specific customer's details page and click the Delete Customer option available on the Ac...

Chargebee allows your customers to log in to their self serve portal using a password or an OTP (one-time password). This depends upon the configuration tha...

To set a password for your self-serve portal, your customers need to login to their portal using a OTP. Next, select Account information > Set up Passwor...

Go to customer details and edit it. Ensure to enable “Allow this customer to pay via his/her bank account“. This will display the bank-based payment methods...

Scope How to generate a report that shows add-ons by the customer? How to generate a report that shows add-ons by subscription? Summary If you are loo...