Chargebee allows your customers to log in to their self serve portal using a password or an OTP (one-time password). This depends upon the configuration that you have set up in your Chargebee account.

Note: This is applicable only for users who have not set up a single sign on.

To configure:

• Select Settings > Configure Chargebee > Checkout and Self-Serve portal > Advanced Settings
• Choose an option under ‘Allow customers to log in to the checkout and Self-Serve Portal using'

Available options are:

• OTP: A one-time password will be sent to the customer's email address (or phone number, based on your configuration). Your customer will have to enter that to log in to the self serve portal.
• Password or OTP: Your customers can choose to authenticate via a one-time password or a password. In case you have set a password, your customers will be prompted for that first. They can choose to log in using an OTP by clicking the Login via one-time password link. You can set/change your password from the portal.