Knowledge center

Cards

Solutions for some of the frequently asked questions about Cards and Payment Gateways.

• Can I use multiple currencies with my Chargebee account?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
• How can customers add or update their payment information in Chargebee?
• I want to edit specific card details for a customer such as the date of expiry. Is this possible?
• Where is the credit card stored for recurring transactions? Is it safe?
• Does Chargebee automatically update an expired card?
• How to charge a card before the next retry after a failed payment?
• How to copy/move just the card details from one customer record to another?
• Billing address updated in chargebee is not reflecting on open invoices or in the gateway. Why?
• How can my customers set a primary/backup payment method using their self serve portal?