Knowledge center

PayPal Pro

Card decline errors and troubleshooting with PayPal Pro

• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Error: 15005 Processor Decline. What’s going on?
• Error: 15004 Gateway decline. What’s going on?
• Error: 10752 Transaction cannot be processed. What’s going on?
• Error: 10565 The merchant country is not supported. What's going on?
• Error: 15006/7 - Processor Decline. What’s going on?
• Where can I find error codes and error messages on PayPal?