Chargebee Support Portal

Scope Why are invoices not sent to my customers after it is generated? Why are my customers not getting email notifications from my business? Summary ...

Scope How to send invoices in bulk? How to export or import invoices in bulk? How to resent failed e-invoices in invoices? Summary To create Invoice...

Scope Error "There were errors while submitting" occurs while regenerating invoice. Summary You will get the ‘Regenerate an invoice’ opti...

Scope Integrating GetAccept with Chargebee.  Prerequisites for GetAccept integrations Summary Once GetAccept is integrated with Chargebee,you can sen...

Scope How to reverse offline payment? How to reverse check payment? How to reverse payment on a paid invoice? After manually recording the payment, my ...

This article covers  When would I use the Record now and the Collect now option? Why are there 2 options to mark the payment for the invoice? Which one sho...

Scope Notification for pending invoices Summary By default, email notifications are trigged event-based for all invoice status except ‘Pending’ ...

Scope Is it possible to use HTML tags on the Customer Facing Info description? Solution Yes, it is possible to add HTML tags on the Customer Facing...

Scope How do I refund the charge for a deleted invoice? Summary Once the invoice is deleted, you can either process a refund from the Transactio...

This article covers  Why is the total Invoice amount rounded off even after having Multi Decimal pricing settings configured? Summary   The Multi-d...