Scope

After manually recording the payment, my customer’s check got bounced. How do I revert back the status from paid?

Summary

Chargebee provides you the flexibility to manage your offline transactions. Chargebee lets you revert the invoice status from ‘Paid’ by deleting the payments and you can mark the transaction as ‘Reverse Payment’.

Solution

You will be able to revert the invoice status and the recorded transaction from the invoice details page. 

Navigate to the invoices index page on the Chargebee app. Select the specific invoice and scroll down to the Payments and Credits section > Click on ellipsis (...)> Click Remove (refer to the screenshot below)

Once removed, in the Activity Log, the recent log will be recorded for the payment removed. Click on the transaction (hyperlink in blue color).

Now, you will be redirected to the transaction page and you will find the option ‘Reverse Payment’. You can record the transaction reversal here.

Once the check transaction has been reversed, you will get a unique transaction ID with the confirmation status.

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