Scope

I got an error ‘Sorry, we couldn't find that resource’ while creating/updating quick Charge for zero value

Summary

This error occurs when you try to generate invoices for the zero-value item but the hide zero-line item setting is enabled in Billing LogiQ. You need to disable this feature to generate an invoice for the zero-value item.

Solution

Navigate to Settings > Billing LogIQ and uncheck the Hide Zero-Value Line Items setting and click ‘Update Billing LogIQ’. 

Now try to create a charge that has zero value and you will have an invoice generated successfully. If you still face any issues, reach out to our experts at [email protected]

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