Summary

If the merchant or the customer has paid an incorrect subscription, instead of another service/product, then you can Remove the Payments from the paid invoice under Payments and Credits which will be added to Excess Payments. Then, you can transfer the excess payments to the Payment Due invoice by using the Apply Payments on the invoice.

Solution

Eg: For instance, a customer has Company A and Company B subscriptions/products/services/companies. The subscription Company A was incorrectly charged (from Checkout/Chargebee portal) instead of Company B on which the payments should be transferred from Company A to Company B.

Here is how!

Step 1: Open the incorrectly charged invoice from Subscription > Invoices> Incorrectly paid Invoice. Scroll down to 'Payments and Credits'' then click on the ellipsis button on the right-hand corner and choose 'Remove'.

You will get a notification that this amount will be added to excess payments. On clicking 'Confirm' this transaction amount will be moved to Excess payments.

Also the 'Paid' invoice will be moved to 'Not Paid' invoice.

You should also see the 'Excess Payments' under Customer Account.

Note: Total Excess Payments for a specific customer
We have updated our summary box to provide a more streamlined and elegant user experience. With this upgrade, hyperlinks have been added to the summary box, allowing users to easily access related information. The Total Excess Payments on Summary Section is available at the top of the Customer details page which provides a total amount due of a customer and hyperlink that directs to the details. Refer to this link for more details.

Step 2:

Then you need to open the invoice that has to be paid which is in Payment Due and click on ellipsis button on the right-hand corner and choose 'Apply Payments'. The Apply Payments option will only be available if there are any excess payments.